Reference number: 16591 - Location: Stuttgart - Company: LBBW - Functional area: IT Services - Full time / part time: 100

LBBW is one of Germany's leading banks and is an innovative, international and sustainable company in the financial sector. We are a reliable bank and know what it means to change. Digitization, agility and efficiency are not only key words for us, but constant companions of our own development. For only those who walk themselves understand what it takes. We offer an environment that promotes personal and professional development. With more than 10,000 employees, we shape the future of the financial world - Together #NeuesSchaffen

The group 'IT Operations Services' has the following core tasks: service level management, production control, IT emergency and crisis management. In addition, the group acts as a Business Continuity Coordinator for IT.

Management of cooperation between LBBW and providers in all business-relevant topics with focus on incident management as well as control and monitoring of service compliance and service quality Design, control, control and orchestration of operations processes - also via several providers Set up and maintain quality improvement measures (Service Improvement Process, CVP) Manager on Duty in case of serious disturbances (Major Incident Process) as well as sustainable error elimination and control of the necessary measures within the Root Cause Analyses Address-oriented communication and reports to management

Successful completion of a technical study or a comparable further education Knowledge of IT production and IT operations of a bank and familiarity with ITIL standards, ideally proven by ITIL certificates Embossed agile mindset and willingness to cooperate cooperatively, including interdisciplinary teams Customer, solution and service orientation combined with conceptual, analytical and communication skills Willingness to participate in readiness to respond quickly to disturbances within the framework of the role Very good knowledge of German and English in word and writing

Modern talent management for career development Active promotion of a good reconciliation of work and private life (including flexible working hours, sabbaticals and the possibility to work in part on a mobile or home office) Attractive occupational pensions Comprehensive health management (e.g. cooperation with gyms, occupational medical service, preventive examinations) Interesting leasing possibilities, e.g. Job-Rad, Tablet, Smartphone Great lunch offers (bio, vegetarian or vegan) Several daycare centres JOBV1_EN