Customer Service Line (m/f/d)

Support and develop business customers: Acquisition for strategic management and further development of our B2B customers from the hotel and healthcare sector Price and contract talks lead: planning and implementation of annual discussions and successful design of price negotiations with existing customers Identify growth potentials: Analysis of best customer relationships including recognition and use of opportunities for sales and business development Team lead and strengthen: technical and disciplinary support, promotion and motivation of employees in the field of indoor and outdoor services Ensuring customer satisfaction: ensuring long-term and partnership cooperation with our business customers Coordinate interfaces: Close cooperation with sales, production and logistics to ensure smooth customer support

Qualification: Completed commercial training, e.g. as an office merchant / Kaufmann (m/w/d) for office management or Business Administration (m/w/d), or a degree in Business Administration (BWL), Economics, Marketing or a comparable subject B2B experience: Multiannual practice in the management, development and management of business customers, ideally in customer management, account management, sales service or in a comparable function Leadership competence: expertise in the professional or conceptual leadership of employees as well as pleasure in the successful development of teams Negotiation security: routine in price, contract or annual discussions with business customers and a sovereign occurrence Communication strength: Imprinted customer orientation, production strength and a solution-oriented working method Analytical thinking: ability to identify customer potentials, to analyse relationships and to develop sustainable solutions

System-relevant and future-proof Our work creates reliable perspectives Attractive, variable pay model Attractive pay model with the possibility to earn more in addition to the basic salary by personal services Occupational pension Site-related social and special services, e.g. B. a funded occupational pension scheme Company events We celebrate our success together with company events or monthly employee actions Company cars Cars (VW, Škoda or BMW) which may also be used privately Free staff parking Sufficient free parking is available – stress-free and convenient! Teamwork Experienced teamwork with flat hierarchies as well as agile working and decision methods