SIGNAL IDUNA Gruppe | Germany | 22xxx, 21xxx, 20xxx, 44xxx Dortmund, Hamburg | Permanent position | Full time / Home office | Published since: 29.01.2026 on stepstone.de
Clerk - Customer Service Property/Liability Insurance (m/f/d)
We change the insurance world – and look to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, bring in your ideas and change the now with us. .
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Your tasks • Your profile • What we offer
Support of end customers, sales partners and authorized third parties via telephone Processing the written concerns of end customers, sales partners and third parties (letter/e-mail/online chat/messaging/etc.) Complete written processing of defined business incidents including correspondence and complaint processing (in particular notices) Examination of basic contractual requirements in accordance with statutory provisions, combined with proper technical data collection Supporting all customer requests according to the interaction events defined for the Customer Loyalty Team, as well as resulting, defined collection processes and the processing of cross-spread partner processes Based, cross-functional support for balancing peaks
have completed training to/from the merchant for insurance and finance can ideally provide knowledge of property/ liability insurance and other savings have good telephone/written communication skills are team-ready and show initiative as well as willingness to change have a high service and customer orientation
benefit from a contract with a 38-hour week you can improve your ecological footprint by e-bike leasing you can come as you feel comfortable - whether in sneakers or in suit benefit from flexible working hours and can work at least 2 days a week at home or mobile you can lie in the sun for 30 days a year or walk through the mountains you can easily combine private life and work through a flexible working time model
Location
 | SIGNAL IDUNA Gruppe | |
| Dortmund, Hamburg | ||
| Germany |
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