OUTLETCITY METZINGEN, eine Marke der HOLY AG | Germany | 72xxx Metzingen | Temporary contract | Part time - flexible | Published since: 12.03.2026 on stepstone.de
Customer Care Agent - Second Level (m/f/d)
We are the OUTLETCITY AG – operator of the Outletcity Metzingen, city administrator of the unique Profession metropolis New Work and the first Omnichannel outlet ever. With over 4 million visitors from all over the world and currently more than 170 brands on site, we are not only Europe's largest outlet, but also the world's first with our own online shop. This is the home of over 400 brands and is operated by us completely independently in Metzingen. Together with our Outletcity app and the Outletcity Club, he combines real and digital shopping worlds into the perfect omnichannel symbiosis. We are home to storytellers, master planners and data whistlers – as well as IT-Boys, -Girls and -Pieces. Among our rooftops, about 400 people share their knowledge with the most diverse talents and a vision: to make the shopping experience of millions of visitors a real happening – whether at home, on the go or on site. In order to create everything, we need about 4000 cups of coffee in the month, 2640 pulpits, 1188 servings of Bircher Müsli, over 2000 smoothies – and you! !
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Your tasks • Your profile • What we offer
As a Customer Care Agent, you will take care of yourself in part-time (28 hours a week) - initially limited to one year - in order to process customer concerns and customer support by email You are the first contact person for our online shop customers:innen (DACH) in the area of complaint processing and accept customer requests for our online shop as well as for our outletcity on site in Metzingen In your role, you act as a communication-strong interface to internal specialist departments such as logistics, CRM, accounting, Fraud and Loyalty Management (= Third Level) In addition, you can help with the clearing case check in our Outletcity Club Together with your colleagues, you take care of the internal knowledge database for second level support and continuously expand our portfolio of text modules and FAQs Thanks to your binding nature and your feeling for people, you can ensure a high response quality and customer satisfaction
You have successfully completed your commercial training and have first practical experience in the field of customer care - ideally in the fashion environment You have fun dealing with customers: you are only satisfied if you have found a satisfactory solution for all sides High personal willingness to use, a pronounced service orientation, team skills and sense of responsibility Both in German and in English, you will surely communicate in word and writing A routined approach to the current MS Office programs is of course for you
The perfect mix of innovative industry pioneer and human family business with cool start-up atmosphere Exciting and responsible tasks with personal design space and plenty of space for your personality Modern jobs with state-of-the-art technology and space for creativity on our newly designed campus right in the middle of the Outletcity A sense of belonging of special kind - exceptional events and networking offers included Special Sales and Deals as well as attractive shopping discounts on site and in our online shop Every morning a phenomenal free breakfast with all your colleagues: inside
Location
 | OUTLETCITY METZINGEN, eine Marke der HOLY AG | |
| 72555 Metzingen | ||
| Germany |
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