Team Leader Customer Service – Chemnitz location (m/f/d)

As a team leader (w⁠/⁠m⁠/⁠d), you are the central interface between your approximately 15- to 20-member team and our clients in the areas of billing, change processes, data cleaning and customer service. In addition, the following tasks are your responsibility: You take over the economic management and overall responsibility for your project and ensure successful project development First forecasts, analyzes relevant key figures, perform optimization measures and manage reporting as well as billing preparation You guide and develop your team through targeted coaching, accompany feedback and annual talks, and participate in staff selection You are the central contact person for our clients, coordinates the communication at project level and supports the area management in customer agreements You will also participate in cross-site topics and actively contribute to the further development of our processes

You can identify yourself with our values – success orientation, quality, honesty, fairness and team spirit – and also recognize yourself in the following points? Then we look forward to your application! You have a completed commercial training and at least. three years of experience in customer service. Ideally, you could already collect these in the energy industry You also bring leadership experience and know how to motivate a team, set clear priorities and ensure smooth processes through strategic planning You are sure to deal with numbers, analyze results and, if necessary, take appropriate measures, whose implementation and effectiveness You work safe and routined with MS Office daily, especially with Excel You convince by your clear communication and your sovereign appearance towards the team and clients. Even with high workloads, you remain structured, set the right priorities and negotiate solution-oriented Experiences or knowledge in SAP IS-U, Wilken or Schleupen are advantageous, but not absolutely necessary. If necessary, we will provide you with a thorough incorporation.

We focus on the human being – as a service provider for energy supply companies, we know that nothing is going without our employees. That's why we're ready for you: Your job security: From the start, you will receive an unlimited employment contract with us to secure your career in the long term. Your flexibility: You benefit from flexible working time models with sliding time account as well as the possibility to work in the home office after consultation Our Academy: Our hsag Academy offers you training, training and further training to continuously expand your skills Our Goodies for You: With us, you will receive an employee-funded company pension, a tax-free communication grant, corporate benefits, money premiums for our employee recommendation program, a grant to the German ticket as well as cross-site company celebrations – both online and on site Your wellbeing: We will provide you with operational health management, which will help you actively maintain your health and promote your mental well-being. With the WLP app you can expand your health knowledge, stay active and track your personal (sport) goals Our corporate culture: With us you will experience a co-existence that promotes self-responsibility, team spirit and direct feedback. We appreciate fast learning and the joy of implementation while working together as a team