Head of Delivery Customer Service (m/f/d)

We, the SWM Magdeburg, have been a firm size in the region since 1993. We turn on the lights, let electric cars drive, bring heat to the city, supply water and dispose of waste water. We are always reliable – especially when it comes to providing you with a long-term perspective. Or to combine private life with the job. We just stayed on the ground. We are a system-relevant, stable employer. Improve the quality of life of people who live right in front of your doorstep and ultimately your own. Your job is here with us. With you. Here. Manager (m/w/d) Area: Supply Customer Service (New Area) for permanent recruitment Full time 01.01.2027 Place: Magdeburg Location: Headquarter Blue Bock

Leadership, motivation and further development of the area with around 3 directly assigned executives of the next level and around 50 employees – in direct line of management Full responsibility for customer service across all service channels, including managing efficient cooperation between front and back office Building and continuous development of an integrated, cross-channel service and process architecture that enables a uniform, efficient and customer-centric customer journey as well as continuous end-to-end processes Further development of customer service to digital self-service offers while at the same time balanced interaction of digital services and personal advice Responsible for the development and implementation of strategic and operational measures to achieve sales targets in the B2C customer segment Responsibility for complete, consistent and high-quality customer and contract data as the basis for efficient processes, compliance and excellent service quality Ensuring the legal, timely execution of all relevant market processes in the area of responsibility Continuous improvement of processes, throughput times and error rates through active analysis, control and further development of the operational processes

Successfully completed university studies (Diplom, Master), preferably the business administration, economic engineering or a comparable subject Multiannual experience in managing employees in the energy field Impressed sales and customer orientation with understanding, service quality and cost-effectiveness Knowledge of the energy-economic customer and market processes, in particular in the relevant roles and process chains Very good knowledge of SAP IS-U and SAP S/4HANA Utilities Strategic thinking combined with high implementation strength, keenness to decide and willingness to take responsibility Convincing communication, moderation and leadership skills as well as the ability to accompany and further develop teams through change processes Strongly pronounced analytical and conceptual thinking capacity for the further development of service and process landscapes High digitalisation affinity and experience in the introduction or further development of digital service channels and self-service offers to actively shape modern, cross-channel customer journeys

Crisis-proof jobs Working for and in the region actively shaping the energy transition Extra-tariff compensation package with occupational pensions and caravans also for private use A team of executives that brings together topics Regular exchange formats with all management levels including management Continuous training/development through an internal management development programme as well as individual coaching offers certified work environment with numerous offers for the reconciliation of work and family Business restaurant in the heart of the city