Service Manager E-File (m/f/d)

You take responsibility for the operation, stability and availability of city-wide E-Acts as a critical IT service The creation of performance descriptions as well as the control and coordination of the various internal and external service providers around the E-Akte also belong to your tasks Another important component of your activity is the conception, introduction and control of city-wide, cross-border ITSM processes for E-Akte Your tasks include the control of fault processing and escalation as well as the coordination and implementation of bug fixes as well as updates You work closely with the relevant project management, specialist offices, IT departments and other stakeholders and act as a central contact person for all questions concerning the operation and support of the E-Akte service Thanks to you, the digitalization and modernization of the administrative processes is ensured, as you take care of the continuous development of the E-Akte-Service as well as the support of adaptations and integrations in specialist procedures

A completed study in Business Informatics, Economics or Computer Science or a comparable study with a technical or business focus Multiannual proven professional experience in IT, preferably in the field of IT service management, provider and service provider control or document management Practical experience in managing complex IT services and service providers Very good oral and written expression in the German language (C1) Funded knowledge in IT service management (ideally according to ITIL) and ideally experience in the introduction and optimization of IT processes Practical experience in development, operation, support or further development of document management systems or comparable business-critical applications is desirable

Because security and appreciation count: a future-proof workplace, occupational pensions and special annual payment, Stuttgart allowance for employees – 70 € gross per month in full time, attractive staff housing in the city area of Stuttgart Work-Life-Balance: flexible working time models and the possibility to work in part on a mobile or home office, health management and sports Growing together: personal and professional development through our EducationCampus Environmentally friendly: a grant to the German ticket, the bicycle leasing offer ''StuttRad'' Small extras that make big: discounted lunch, discounts and offers about corporate benefits We offer you a place to pay 12 TVöD (4.415,70 – 6,900,18 €). All amounts are monthly gross values for full-time employment. For further information on the step system, please refer to: