kamdi24.de | Germany | 01xxx Dresden | Permanent position | Full time | Published since: 04.08.2026 on stepstone.de
Customer Service - After-Sales & Complaint Management (m/f/d)
In order to ensure that our customers are well looked after after the purchase, a strong team needs to keep an overview even in challenging situations. That's exactly what you can support us. We are kamdi24 – an established online retailer for fireplace ovens, heating technology as well as barbecue & BBQ. Our after-sales and complaint team ensures every day that technical concerns are professionally resolved, complaints are handled fairly and our customers are best looked after. In order to strengthen our team, we are looking for you as an employee (m/w/d), who takes responsibility and keeps track of complex cases. Customer Service - After Sales & Reklamationsmanagement (m/w/d)
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Your tasks • Your profile • What we offer
Processing of complex technical complaints around chimney furnaces, pellet stoves, boilers, solar thermal and water-guided plants Analysis of technical errors and development of suitable solutions Coordination with manufacturers, suppliers and service partners as part of warranty and warranty cases Independent processing of cunning decisions and special technical cases Support for demanding complaints and escalation cases as well as solution-oriented communication with our customers Processing of special cases, such as insurance cases or expert requests Planning and coordination of technician applications and coordination with our workshop Processing of warranty statements and support in damage and transport management Close cooperation with warehouse, purchasing, product management and external partners
Ideally you have a commercial or technical training or a comparable qualification You have the pleasure of understanding technical facts and finding customer-oriented solutions You work structured, independent and keep an overview even in challenging situations You communicate safely, empathically and sovereign – even in difficult customer talks You meet decisions responsibly and negotiate solution-oriented You have very good German skills and work safely with digital systems First experiences in complaint management, customer service or technical support are advantageous
Nice working environment: A dedicated team with open communication and collegial cooperation. Responsive tasks: Demanding cases with a lot of self-responsibility and varied activities. Introduction: A structured incorporation and personal care and regular feedback. Innovative environment: Modern working processes, flat hierarchies and the ability to develop processes actively. Convenient location: Good access by public transport and free staff parking. Development: room for initiative, responsibility and your professional and personal development. .
Location
 | kamdi24.de | |
| 01237 Dresden | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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