Customer Success Manager (m/w/d)

Systeno GmbH is a specialist in energy efficiency and heat supply in the group of GWH real estate groups. We supply about 20,000 households with heat for room heating and drinking water heating. We attach great importance to economic and ecological sustainability. The location of our company is the high-growth Rhine-Main region with headquarters in Frankfurt am Main. Our plant inventory is located in Hesse and the adjacent federal states. In order to strengthen our team, we are looking for a Customer Success Manager (m/w/d), who is competently accompanies our B2B customers from the signing of the contract and ensures a frictionless introduction and support for our solutions. Become part of our team as Customer Success Manager (m/w/d) Frankfurt am Main | Full time | Unlimited

Accompanying the B2B customers from the start of the project to the successful transfer to the regular operation Own implementation of onboarding and training (digital, telephone or on-site if required) Processing of technical and organizational customer requests in 1st and 2nd level support and internal coordination in complex situations Reliable documentation in tools such as Jira, SAP Sales Cloud etc. to ensure transparency in the team Close cooperation with Sales, Tech and Operations to transfer pilots and customer projects into stable operating models Development of know-how, internal sharing and active participation in the further development of the Customer Excellence Team

Experience in technical project management, customer support or customer success, ideally in the B2B environment Basic understanding of technical systems (e.g. building, energy or IoT technology) or high level of learning Secure handling of digital tools such as Jira, SAP Sales Cloud and Microsoft Office365 Very good communication skills in German, ideally good communication skills in English Structured, solution-oriented mode of work and ability to understand the communication of technical content for customers and team Friendly and binding occurrence, even in unclear situations, as well as a pronounced problem-solving competence Class B driving licence and provision for occasional on-site terminals

Welcome to the team: Own-responsibility area with creative freedoms for innovative projects. Good working environment and great colleagues. Perspectives: Individual support through a wide range of training opportunities. Attractive package of services: 30 days of annual leave, plus Christmas Eve and New Year's Eve are free Up to 0.61 EUR/km travel cost refund for private car services and a discounted German ticket for 24 EUR. Modern working environment: Virtual teamwork with the latest equipment including iPads, mobile work and flexible working hours at a 37-hour week. Other benefits: employee events, occupational health management, health days, promotion of an EGYM Wellpass membership for sport and wellness. Living and living: We can help you find the apartment. .