Team Leader Customer Center Baden-Württemberg Southeast (m/f/d)

Responsibility for the team in Baden-Württemberg Southeast: You plan, support and motivate the staff in 13 passenger centers as the first respondent Service planning: creation and management of the operational plans, including holiday and representation planning Personnel search: Active participation in the search for suitable staff and conduct recruitment talks Contact person: You are the first contact point for all themes and concerns in the passenger centers and offer support in solving problems Organisation and improvement of workflows: Analysis and optimization of processes to increase efficiency and effectiveness in passenger centers Administrative tasks: take over administrative tasks that contribute to the organisation and management of passenger centres Close cooperation: You work closely with the local management to achieve the company's strategic goals

Education: Successfully completed, business studies, commercial training or a comparable qualification Leadership Experience: Experience in leadership and motivation of teams in a customer-oriented environment across multiple locations Professional experience: Long-standing professional experience in customer service or sales with very high service and customer orientation Travel readiness: flexibility and willingness to be with your team in the customer centers within Baden-Württemberg and in the office in Tübingen at least three days a week - driving licence necessary, a service car is hired Organisational skills: ability to create schedules with our service plan tool and efficiently organize holiday representations Communication Competence: Excellent communication skills to effectively interact with the team, safe occurrence even in challenging conversation situations Controlling: Experience in controlling key figures and processes Application of modern software solutions: Very good knowledge and affinity for digital tools and applications Teamplayer: You are empathic, sensitive and able to motivate and support others while you are also eager to assert. You are happy to develop employees and achieve success together

Advantage: Training certificate and experience in the care of Azubis

Responsible position: A challenging role with a lot of responsibility and design space Development possibilities: The professional and personal development of our employees is very important to us and we actively promote them. Motivating working environment: A dedicated team and a corporate culture based on cooperation and mutual support Benefits:

Occupational pension Corporate Benefits A challenging and responsible area of responsibility Development and training programmes Flexible working hours Joint activities Jobrad Partnership working climate EAP - external support in different situations Cars

Did we awaken your interest? We want to meet you! We look forward to your CV with motivation letter as well as your possible date of entry and your salary presentation. .