Teamleiter im Callcenter – Sales / Inbound Sales / Outbound Sales (m/f/d)

Xact düsseldorf GmbH, based directly on the Wehrhahn in Düsseldorf, is a successful agency for telephone marketing. We have been standing for innovation and the highest quality since 2010. As an employer with more than 250 jobs, we provide the basis for professional call center services. As an owner-managed service provider, we stand for long-term partnerships – but above all for a long-term job in a crisis-proof industry.

In the middle of Düsseldorf you will find your future favorite workstation. Get in now

Teamleiter im Callcenter – Sales / Inbound Sales / Outbound Sales (m/w/d) Düsseldorf, full time You are a creative, team-oriented communications talent? With a sharp sense of strategy and sales? You feel at home in the call center world? And you're bringing the necessary craftsmanship? If you also want to master the following tasks, you are right with us: Running and Moving your team in the daily business and passing on relevant information Optimize campaign processes and implement quality assurance measures – in close coordination with the project management Ensure compliance with corporate standards (Callcenter-Policy, work instructions, personnel standards etc.) First contact person for assigned agent:inside during the incorporation and training Conducting personnel discussions, e.g. with regard to target agreements and performance assessments Achieving targets and creating incentive structures in consultation with project management

First experiences in management functions, ideally in the call center, for example as a merchant or the like. Right desire to start in the call center as team leader: Good expressiveness and 1-a communication skills Team orientation and conflict competence Safe appearance and motivation – towards yourself and others Individual initiative, creativity and organised working style Ability to keep a cool head even in stressful situations High commitment and performance

Detailed introduction to your new task area in the call center fixed order with good payment Your success will be rewarded: additional compensation by commission model Regular coaching and training – so you can fully exploit your potential Great corporate events Back and forth! Central location in Düsseldorf-Wehrhahn