In this role, you act as a central contact for our customers in organizational matters of support You act as an interface between our company and our customers and represent their requirements alike You are responsible for monitoring and documentation of contractually agreed Service Level Agreements (SLAs) You organize and run support meetings and deescalation appointments In your role as feedback manager, you are responsible for extensive coordination and clarification as well as careful process documentation To perform your tasks, you work closely with the management, project managers, sales, support and development

You have completed training or relevant professional experience in healthcare You are service-oriented, responsibly, strong to enforce and communicate, and can safely master German in word and writing You think business and have a strong communication skills You have a high degree of organisational and negotiation skills in combination with your own initiative, willingness to use and independent work in a team You have analytical skills and are confident, structured and targeted in the approach of your tasks English knowledge is advantageous The handling of MS Office is a matter of course

A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry Professional onboarding A nice team that likes to support you and with which you are at “DU level” Flexible working hours for a better work-life balance New company handy with dual-sim (Android or iOS) also for private use Total hardware and software equipment for pleasant work at home office Possibility of a discounted Germany ticket for your environmentally friendly mobility Possibility of a Job Wheel Benefits for tickets for leisure events of various types Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts Up to five days of educational leave per year Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 17.05.2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

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