davero dialog GmbH | Germany | 9xxx Erlangen | Permanent position | Part time - flexible / Full time / Home office | Published since: 18.09.2026 on stepstone.de
Employee Customer Service Energy from 15.10.2026 (m/f/d)
Are you looking for a new challenge in the energy industry and are you happy to advise people competently and to reliably solve more complex customer concerns? Then you are right with us! For our projects in the field of energy supply, we are looking for employees for the telephone and – depending on the area of use – written customer support. Design with us good customer service in the energy industry – competent, friendly and solution-oriented. We look forward to meeting you! !
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Your tasks • Your profile • What we offer
· You are a contact person for customers around the topics of energy supply. · You process different concerns, such as invoices, counter readings and counter changes, contracts, tariffs or price adjustments. · You carefully check customer requests and find solutions that are individually suitable. · You conduct professional and service-oriented consultations. · If a direct solution is not possible, you will forward the request to the relevant specialist department. · Your claim is a friendly, competent and, as far as possible, complete processing.
· You certainly master German in word and writing. · You like to work in different and more complex situations. · Ideally, you have experience in energy management, customer service or a commercial training or comparable professional experience. · You have very good PC skills. · Knowledge of SAP, SAP IS-U or CRM systems are of advantage. · You are flexible and ready to work in a rolling working time model within specified service times. · A friendly, reliable and solution-oriented procedure is of course for you.
· Professional training and intensive support by experienced coaches · Perspective monthly shift planning · Entry fee from 30,000 euros annual salary · Christmas money · A pleasant working atmosphere in a motivated and supportive team · Events and actions for employees · A voucher for every “healthy” month as part of our Fit Bonus · Employee discounts at various companies
Location
 | davero dialog GmbH | |
| 91058 Erlangen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad