Bau- und Liegenschaftsbetrieb NRW | Germany | 40xxx Düsseldorf | Permanent position | Part time - flexible / Full time / Home office | Published since: 01.02.2026 on stepstone.de
Employee for technical service and fault management (m/f/d)
The central office in Düsseldorf of the construction and real estate company of the state of North Rhine-Westphalia (BLB NRW) is looking for one/a Consultant (m/d) für die Technische Service- und Fault Management The construction and property company NRW is owner, landlord and operator of almost all properties of the state of North Rhine-Westphalia. With around 4,000 buildings, a rental area of about 10.3 million square meters and annual rental income of around 1.6 billion euros, we manage one of the largest and most demanding real estate portfolios in Europe. More than 3,000 employees work at the headquarters in Düsseldorf and the seven branches. Work with the implementation of climate-neutral regional administration by 2030! You can also design the climate-neutral real estate portfolio of NRW with us! – More information can be found on our website. The ServiceManagement Center (SMC) is a central technical service within the real estate management business unit. The SMC accepts faults, emergencies, complaints as well as emergency calls from elevator facilities from the properties via a service number. The SMC thus independently and decisively supports the technical routine operation of the building management on site. Your advantages – You can look forward to this! Onboarding: You start from the first day with an individual incorporation plan and a personal mentoring. Training and career: We support you through our internal continuing education academy and design your personal and professional career path with you. Occupational pension: With our occupational pension scheme VBL, you can secure a basic insurance for a lifetime pension. Sustainability: We take a role model for measures to reduce CO2 across the country. You can also design the climate-neutral real estate portfolio of NRW with us! !
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Your tasks • Your profile • What we offer
You work in the team with about 10 colleagues in varied activities and with customer contact You receive calls or mails from our customers to incoming interference messages, emergencies, complaints and complaints on various reporting channels within the service times of the BLB NRW (Monday to Friday from 07:00 to 17:00) The telephone communication with customers as well as technical and infrastructural building management service providers is part of your field of activity As a competent contact person, you pass on facts and take over direct assignment in defined emergency cases Our external service providers are commissioned by you in case of notifications concerning repair (default, emergency and interference messages) You will check the current processing levels, active quality management will focus on you In addition, you accept service orders and forward them to building management
You have a successfully completed technical, technical or crafted vocational training (IHK) or as an alternative to a completed commercial training (IHK) with at least two years of professional experience in the field of technical or craftsmanship disorders or Complaint management. Further requirements: Ideally, you can demonstrate experience in the field of building entertainment, real estate or object care With the usual IT tools and software applications you can handle routined and you can quickly work into new systems We presuppose safe, pronounced and addressable expressiveness in word and writing. To this end, you will bring German knowledge, which corresponds at least to the language level C1 (flowing in word and writing), with You are characterized by pronounced communicative skills as well as convincing social competence and team skills You bring a high level of your own claim regarding the care and quality of your work Your profile is rounded off by the ability to work conscientiously and results-oriented even under load and time pressure
Depending on the personal and operational requirements, a fee for employees is from the E05 Group to the E09a TV‐L (approximately 38.300,00 € – approx. € 57.200,00 per year) with all agreed social benefits (e.g. occupational pensions). What makes us: We wish people with passion and personality who want to participate in extraordinary projects. The BLB NRW actively promotes the equality of all employees and therefore welcomes applications of people, regardless of their cultural and social origin, age, religion, worldview, disability (§ 2 SGB IX) or sexual identity. We welcome applications from seriously disabled people and people who are equal to them and will take them into account with the same suitability and subject to legal regulations. We are also particularly pleased about women's applications and prefer them in accordance with the national equality law. The body can also be used in parttime. We live a corporate culture of openness, diversity and appreciation and thus create an environment in which the personal potential can best develop. .
Location
 | Bau- und Liegenschaftsbetrieb NRW | |
| 40470 Düsseldorf | ||
| Germany |
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