You are a leader in passion and sales-oriented customer service is part of your DNA? You want a change of wallpaper? Then we have the solution for you: Get in as Manager (m/w/d) and relive your daily business once again completely new, with structures where service is only possible in the branch. Because we meet our customers in all ways that are technically possible. Stop with banks that are only banks. Because we're a savings bank. And as such we strengthen our region: the economy, associations, the environment, culture, honorary and all the great people who live here or work with us. One of the success factors on this path is our CustomerServiceCenter. Around 30 employees in the inbound and outbound are there for our customers on 5 days a week. As a problem solver:in, Sparringpartner:in and Ideas:in.

Would you like to lead this team? Then we should briefly test how good we match each other: You... creates an open and value-adding working culture with your personality, in which self-responsibility, teamwork and motivation are not merely empty word sleeves. The professional leadership, the further development and the support of your team is a matter of course. possesses an analytical mindset, a high affinity to KPIs within a call center and the ability to evaluate them. Against this background, you are responsible for the smooth management of the operating process in the CustomerServiceCenter, coordinating the day-to-day business of the employees, designing and optimizing processes and workflows. burn for sales and transfer this fire to your employees. This gives you excellent results with the CustomerServiceCenter regarding accessibility and (perspectively) in sales-oriented, media customer support. ideally brings a successfully completed study with an economic or sales focus or a comparable commercial out- or Training. In addition, a few years of practical professional experience look back, ideally in media or sales customer support. Professional knowledge of call center management as well as practical leadership experience (also in representation), are desirable in the distribution of bank products.

We... offer you an all-round careless package. So you can take care of the essentials. An attractive remuneration according to the TVöD parking occupant, annual special payments and a predominantly employee-funded company pension provision. It goes without saying. We're not just a team, but a Sparkassen family. We don't have a long time to taste and we'll shower directly. Finally, we are here to create cool things together. Leave the tie at home, get the chic sneakers out and let us create a successful atmosphere: with lots of laughs, open doors and real team spirit. You can also look forward to: an unlimited employment contract in full-time employment (39 hours per week/ after successful completion of the trial period on the basis of confidence work time). up to 32 days of recreational leave per year and 24.12. and 31.12. are also free of work. Employer-funded continuing and continuing training for targeted personal and professional development, e.g. funded bachelor's or master's degree. Compatibility of work, family and private life through flexible working hours and the possibility of working partially on mobile (remote). extensive health management with various offers for your own health and fitness as well as many business sports communities. attractive employee conditions and discounts with regional partners, Jobticket and Jobrad, and much more...

Together... we develop the customer service center of tomorrow (and overmorning). We inspire our customers every day with competent support via video, chat and phone in in- and outbound. we set new standards in customer service and show that even exellent prompts cannot solve all customer requests. we design the region where we are rooted.

You've read this before? Then you're ready for the next step. We look forward to your application through our career portal. Do you have any questions before? Bernd or Julia like to answer them. Bernd Schindler Head of Medialer Sales 0621 298-1621 bernd.schindler@spkrnn.de Julia Cool Personnel officer 0621 298-1630 julia.kuehl@spkrnn.de

Our savings bank is strong for what really matters. It promotes equality between its employees and therefore welcomes applications from all professionals, regardless of gender, ethnic, cultural or social origin, age, religion, worldview, disability or sexual identity. JOBV1_EN