Mitarbeiter Customer Care Service (m/f/d)

Direct and personal contact with our customers You are the first contact person for our customers in terms of service, maintenance and repair enquiries and accompanying the customer's vehicles to completion and reporting and information about different channels throughout the day. Consumption and processing of telephone and written customer requests including internal information acquisition Maintenance and updating of customer data in our CRM and workshop system Tracing open processes and enquiries of any kind, along with ensuring high customer satisfaction Participation in optimizing our service processes and internal processes

Joy of customer contact Completed commercial or technical training (e.g. car salesman, motor mechatronic:in, service consultant:in or the like) Professional experience in customer service, ideal in the field of commercial vehicles, workshop or vehicle technology Basic technical understanding and interest to acquire further knowledge Embossed customer and service orientation with safe and friendly appearance Also in stressful situations you stay calm and sovereign Good organization and communication skills Safe handling of MS Office and ERP systems The German language can be sure of you, both oral and written Team skills, friendliness and sense of responsibility are among your strengths Self-responsible work is just as natural for you as a service-oriented occurrence

Safe workplace, crisis-proof industry Continuous working relationship with reasonable payment and a good work-life balance Cooperation in a decision-making and committed team Capital benefits and occupational pensions Corporate Benefits - Company discounts and special conditions High-quality workwear, showers and personal locker Company fitness, cycling leasing, team events