BMW Group | Germany | 70569 Stuttgart | Full time | Published since: 12.06.2026 on stepstone.de
Kundenmanager Backoffice (w/m/x)
BUSINESS: SAVE THE FEEDBACK. PARTICIPATION Our aftersales teams make the difference every day – with their passion, business sense, their communications talent and their sense of what makes our customers happy. And all this in an environment that does not limit personal developments and rewards engagement through appreciation, but also with generous benefits. At BMW Stuttgart you will find a service-oriented aftersales team that keeps our customers mobile and actively drives process improvement. .
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Your tasks • Your profile • What we offer
You welcome and serve guests as well as customers: inside with high customer orientation. In addition, organize appointments and advise on service and repair topics. Here you are the first contact person in the service for interfaces in the service processes. In addition, you are responsible for order preparation, processing and qualified accounting including receivable management. In addition, guests are personally and digitally advised on repair potentials and accessories. You provide the mobility of the customers: secure and coordinate hol and bring service as well as landlords. You will also process release requirements for leasing and insurance companies as well as cunning/currency contracts.
Complete technical vocational training and affinity for the automotive industry and its technology. High self-initiative and joy in introducing new ideas for process improvement. Impressed communication and persuasive capacity and social competence. Strong customer orientation as well as cost-conscious thinking and acting. High quality awareness, commitment and reliability. Teamability, flexibility, resilience and safe handling of digital media in the aftersales. German and English skills and driving licence class B and III.
Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer Start date: from now on or by agreement Working time:Full time
You can find helpful tips about your application and the application process here. We at the BMW Group attach great importance to equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience and skills of the applicants:inside. More here. .
Location
 | BMW Group | |
| 70569 Stuttgart | ||
| Germany |
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