Head of Customer Experience (m/w/d)

As Head of Customer Experience, you play a key role in shaping our international CRM strategy. You are a dedicated team, developing innovative solutions and optimierst processes to create an outstanding customer experience. With your expertise and your strategic vision, you will significantly shape the future of customer management at OBI.

Development and implementation of a future-oriented international CRM strategy Leadership and inspiration of the CRM team with focus on their further development and a motivating working environment Analysis of customer and market data for identifying trends and potential for improvement Cooperation with marketing, sales and product/IT to ensure a seamless customer response Optimization of CRM systems and processes for more efficient processes Creating meaningful reports to measure the success of CRM measures

Complete studies in the field of business management, marketing or a comparable qualification Extensive and well-founded experience in CRM management, ideally in leadership in a dynamic, international environment In-depth expertise on modern CRM systems, automation solutions and advanced data analysis tools Self-safe presentation and communication skills to represent decisions and recommendations convincingly before the Management Board Excellent leadership skills with the ability to inspire teams, strategically align and motivate Embossed strategic thinking combined with analytical competence and demonstrable success story in the development and implementation of effective CRM strategies Passion for innovations and digital trends in customer management, combined with the ability to develop and advance forward-looking solutions

Work-Life-Balance - 30 days per year, and ten more days are possible Flexible working hours - In our sliding time frame, you determine how your working day looks Office or at home - In addition to a hybrid working model with two days of mobile work per week, we offer you the opportunity to work up to 20 days a year from (EEA) abroad Sabbatical - You have the option to take up to six months off the working day Mobility - A freely configurable company car Your development - Many exciting training opportunities, e.g. in our OBI Academy Shopping at OBI - 15% discount on your purchases with us in the market To strengthen - operating restaurant, free hot drinks, water and fruit Corporate Benefits - Exclusive discounts on countless leisure activities, online shops, technology and more Your free time - Get a discounted company bike with interest We look forward to your online application in our short application form - try it now! JOBV1_EN