Customer Service Clerk / Customer Service Manager

As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company.

Whoever works with us is part of a strong community that counts mutual respect and an appreciation of each other. Many of our employees are proud of their work – also because performance is seen and recognized. Those who want to introduce or develop professional strengths will find the right framework here – also with a view to future leadership responsibility.

In the customer service of Vonovia, you will arrange a dynamic team for satisfied customers. Around 1,200 employees work at our locations in Berlin, Dresden and Essen:inside the concerns of our tenants:inside – in a collegial environment with attractive working conditions.

You are the first contact person for the concerns of our tenants:inside and interested:inside As an employee:in our service centers you build a trust relationship with our tenants:inside, you process both written and telephone requests With a strong team in your back, you make sure that concerns are handled quickly and to the satisfaction of our tenants: To enable you to work effectively and efficiently, various systems are available (e.g. SAP) You process incoming requests (e.g. from our Vonovia tenants:in app or other social media channels) and take care of callback requests You create the interface between our tenants: inside and inside the technical service, and make sure that orders for repairs, disturbances, etc. are distributed. You have the opportunity to receive attractive commissions if you inform our customers about the company's products and services in addition to your core tasks

You already have experience in customer service, e.g. as a customer manager:in or inbound / outbound agent or the like, or as a cross-release:in with completed commercial training a new challenge You are accustomed to finding the right words and a suitable solution at the right moment and also convince by your sympathetic appearance Your motivation to work in difficult cases is high and you see it as a challenge and are happy when you can offer your support at the end of the day and solve upcoming problems of our tenants: Ideally, besides German, you master English as another language You already know about common office applications (Word, Excel, Outlook) and are safe to use the PC You already know a flexible working time model / shift system from past activities or you will find interesting

Security: You work in an unlimited working relationship in a dynamically growing company Work out from the home office: With us you have the opportunity to work on mobile at up to three days a week Together we shape your future: We rely on individual development paths to continuously advance your development Your feedback is important to us: With regular feedback talks we keep you and us on track Fit through everyday life: Benefit from extensive health management – in addition to various fitness offerings (e.g. Wellhub), we offer an attractive supplement to health insurance through our Vonovia PlusCard. Other Benefits: Occupational pensions and employers:income to asset-effective benefits, Employees:internal equity program, Employees:internal profitsharing, Vonovia Apartments, Viva FamilyService, JobRad, Jubilee payments and other special payments in special private events as well as benefits in corporate benefits, employee benefits.de and ticketprinter etc. Not just a professional home: We support the search for accommodation within our stock according to availability so that you can arrive quickly and easily JOBV1_EN