Novelis Deutschland GmbH | Germany | 37xxx Göttingen | Permanent position | Full time / Home office | Published since: 28.07.2026 on stepstone.de
Manager Technical Customer Service Beverage Packaging (m/f/d)
As a global market leader for innovative products and services and the world's largest recycler of aluminum, we work with customers from the automotive, beverage can, aerospace and specialty industries to deliver solutions that maximize the benefits of sustainable lightweight aluminium. We have an integrated network of technically advanced rolling and recycling plants and foundries with 31 plants in 9 countries in North America, South America, Europe and Asia with 13.250 employees worldwide. The company is headquartered in Atlanta, USA. Our customers include some of the largest and most famous brands in the world, including Coca-Cola, Ford, BMW, Jaguar Land Rover, Airbus, Boeing, Nespresso and Samsung. In addition, Novelis is a pioneer in sustainability and recycling. Become part of our mission to shape a sustainable world and start at our site in Göttingen as: Senior Consultant (m/w/d)
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Your tasks • Your profile • What we offer
Head of Customer Technical Service Beverage Packaging Cooperation or management of projects in cooperation with the Novelis sites and customers in processing problems Statistical evaluation of qualifications and innovation results in customer testing The most difficult processing of technical complaints and special releases in close coordination with the production team Collection, evaluation and control of critical key figures such as customer satisfaction, complaint processing time and compensation of quality incidents Collection, estimation and distribution of current topics such as market trends and investments in customer organisations Leadership and development of products and employees in the field of safety, technical expertise and professional customer contact
Complete university studies in the field of materials science, chemistry, physics or materials science/metal science or comparable multiannual professional experience More than 5 years of experience and knowledge of the aluminium industry High leadership and communication skills; safe in communication at different hierarchical levels Integere, proactive, solution-oriented and motivating personality with hands-on mentality and enforcement Conversation-proof English and German High readiness
free time: time for private things and recreation must not come too short! We have 30 days of vacation
altersvorsorge: Not only in terms of sustainability we think of tomorrow, but also in terms of you! Therefore, we offer you an occupational pension scheme funded by Novelis
time: You want to meet the great dream of a world trip or want a longer break? We make it possible for you through our offer for a Sabbatical!
worklifebalance: We support you in bringing together all the challenges of everyday life by offering you flexible working hours and the opportunity for mobile work within a hybrid working model
goodies: Novelis is a member of Corporate Benefits and benefits-me. Benefit from attractive shopping advantages of well-known providers in various areas
Health: Your well-being is the A&O! Novelis grants sports facilities in co-operating gyms and offers free medical care. You are also welcome to our in-house sports groups!
jobrad: Fresh wind not only due in the job? Take advantage of the possibility of Job Rad
further education: You want to expand your knowledge and potential? We offer you training opportunities that are adapted to your individual needs
Security:We ensure your security and financial stability! With our 24/7 accident insurance and the 100% wage advance payment after 6 weeks medical prescription for half a year you are well secured
Location
 | Novelis Deutschland GmbH | |
| 37075 Göttingen | ||
| Germany |
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