Head of Claims Travel Insurance incl. Health Insurance/Medical Assistance (f|m|d)

The ADAC is always on the move and there to help - we cover the most diverse areas, such as insurance, travel and medical support, legal advice, digitalization, classical panning aid or air rescue. We're here. Main objective of the function: You bear the complete responsibility for the area of damage travel insurance incl. Health insurance/medical assistance as well as accident insurance and are responsible for further rebuilding and restructuring as well as structuring and controlling the damage organisation (focus on damage regulation) and controlling the external regulatory service providers. The focus is on increasing customer satisfaction, taking into account effectiveness and efficiency as well as active monitoring of change processes in the area of damage. As an area manager, you are assigned to the Insurance Department. They take over the responsible management of 5 specialist department managers as well as about 60 employees at the Munich site. You are responsible for the entire damage regulation process including Regression, reservation/lawbacks and quality assurance of upstream units, quality assurance of service providers and as well as ensuring performance in cooperation with other damage locations. In addition, you are responsible for the development and application of high-load concepts and an overarching strategy for damage prevention, as well as for measures/processes that can lead to the prevention of damage or standardised processing (e.g. control in online channels). In addition, you are responsible for the development of the regression strategy in the department and the comprehensive implementation, as well as responsible for strategy, development of measures and implementation for the fight against insurance fraud and for the decisions on legal steps and judicial action, representing the company in action/judicial proceedings relating to the processing of damage. They ensure the high level of corporate quality standards vis-à-vis members and customers, including compliance with the agreed service levels in the case of damage management and telephony, the cross-company strategy and the insurance-specific strategy, as well as the development of any new service levels and related key figures. They control the conception, development and decision on measures in the context of digitalization and digital damage communication (online damage reports, damage tracking, etc.). They are responsible for the digitization and automation of the damage process (health) with a focus on the user experience and efficiency. The participation in the further and new development of insurance products, services and assistance services as well as joint venture models is also part of your task. The review and optimization or further development of all the processes, tasks and activities that are owned and outsourced, including Coordination with other departments or the upstream and downstream process managers (e.g. input management) are also part of your responsibility.

They ideally have completed studies in the field of economics as an insurance specialist/insurance business operator/insurance business operator or a comparable degree course or relevant comparable qualification. They convince with many years of experience as a manager (also by executives) in the health insurance or medical assistance area with process-oriented and pragmatic procedures based on operational damage experiences. Your very good knowledge of the damage control according to key figures, the control by load and in the control of service providers are excellent. Experience in damage controlling/portfolio analysis to support the further development of products and the experience in managing projects – among other things, with a focus on digitization and efficiency enhancement, qualify for the position. In addition, you have expertise in international damage management and damage cost management. You can demonstrate demonstrable success in negotiations with service providers, hospitals (international) outsourcing partners, cost entertainment partners, clients and large customers. In addition, you will bring well-founded know-how in fraud prevention, fraud detection and fraud processing, regression and cooperation with damage taxers / industry networks. They convince by good knowledge of industry networks, experience and understanding with technical damage systems and implementation procedures. In addition, you will score points with your experience in transformation processes of employees and executives (Changemanagement). Good MS Office knowledge, reliable knowledge of German and English complete your profile.

Attractive remuneration Hybrid work Flexible working time Occupational pensions & asset-effective benefits Job ticket Economic situation JOBV1_EN