Head of Internal Sales / Customer Operations (m/f/d)

Our client is a successful, established medium-sized family company with around 250 employees in the Lippe district. The company stands for high-quality, sustainable plastic solutions and pursues ambitious growth goals.

In the course of an organizational development, the internal sales service was re-established and bundled. Today, the area is a central hub for customer processes, order management and internal interfaces. At the same time, there are growing structures, a high proportion of manual activities and optimization potential in processes and systems.

This is precisely where this role is concerned:

An entrepreneurial thinking leadership personality is sought, which actively develops the area, modernizes structures and, together with the management, shapes the next steps, with direct influence and short decision-making.

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.hapeko.de) is represented throughout Germany with more than 20 locations.

Leadership and further development of a team of around 15 employees (order management, customer service, project related topics) Development of the area towards an efficient, structured and digitally supported customer operations unit Analysis of existing processes and consistent reduction of manual activities by automation and clear processes Introduction and further development of a modern CRM system and improvement of the system and interface landscape Control and optimization of central interfaces (sales, production, logistics, customer platforms/EDI) structuring and prioritizing a high order volume (approximately 2,000 processes/month) from economic perspectives Active support of change processes in the team and further development of roles and responsibilities Operational support in day-to-day business as needed, coupled with the need to improve structures sustainably Sparring partners of the management in strategic issues (e.g. process design, make-or-buy decisions)

Multiannual management experience in the sales service, customer service or comparable areas Experience in the further development of structures, processes or organizations – ideally in the context of growth or change Embossed reaction strength: You not only address issues but also consistently implement them Sovereign dealing with different personalities as well as the ability to create acceptance in challenging teams Clear communication, a sense of decision and a high degree of self-responsibility Interest in digitization topics and ideally experience with CRM systems and interfaces (e.g. EDI) Hands-on mentality and willingness to work with if necessary Good knowledge of English for international cooperation Whether studying or training is of secondary importance: Personality, energy and the will to move things

Great design space and the opportunity to make a significant contribution to the strategic development of the company Modern working environment, flexible working hours and a weekly working hours of 38.5 hours Various Benefits & Health Management, Regular Events, Corporate Benefits and Powerful Services Flat hierarchies and direct cooperation with management An innovative and growth-oriented business environment that impresses with its sustainable products and technologies Exciting projects with international and long-term perspectives Key role with direct access to management and real influence on decisions Great design playroom in an area that is to be consciously developed and modernized Medium-sized environment with short paths, clear responsibility and little corporate policy Modern working environment with flexible working hours and possibility for mobile work 30 days holiday as well as additional benefits (e.g. health services, events, asset-effective services, e-store columns) Sustainable growing company with ambitious goals and long-term perspective