Leiter (m/w/d) Service Center / Kundenservice / After Sales

Оccupation: Head of Customer Service (commercial)

With creativity, passion and perfection for success – this is our Credo with which we inspire over 2,000 customers annually. We create, produce and install shopping experiences with a lot of passion for bakery around the corner, the fresh supermarket or the enjoyment oasis at the station or at the station. Airport.

To strengthen our team we are looking for one:

Manager (m/w/d) Service Center / Customer Service

Making anInfach – this is the working world of AICHINGER!

You are a problem solver (m/w/d) with “make an expert” mentality and passion for excellent service. With your communications talent, you can always keep an overview in challenging situations and convince by rest and solution orientation. As a leadership, you not only lift our service quality to a new level, but also inspire your team to top performance. With all these skills, this position is the right stage for you!

REQUIREMENTS

• Customer service: They develop strategically customer-specific life-cycle support strategies in the sense of added value-added services. Operatively implement new processes and optimize existing procedures. If necessary, act as a troubleshooter (m/w/d) and solution finder (m/w/d) for and with our customers.
• Service partner: You maintain or optimize our service network and ensure that our service partners also have Aichinger quality levels. Negotiate with existing or new service partners and close service contracts as well as contract agreements and regularly organize training.
• Distribution: You are also pushing for the active distribution of maintenance contracts and other services that offer our customers real added value. They support our field team in technical matters and take care of the organisation and coordination of maintenance and service operations.
• Maintenance, repair and spare parts: They establish customized, customer-oriented solutions for spare parts, maintenance services and individual service offers. The focus is on a close and sustainable customer loyalty that offers quality and service to Aichinger level.
• Leadership and development: You are responsible for the successful development of the After Sales / Service Center business unit. They lead our dedicated service center team, promote the team spirit in the sense of a culture of excellence and the pursuit of continuous improvement. They actively promote cross-departmental communication with the aim of fulfilling the high demands of our customers.
• Reporting: You keep the KPIs and reports in mind and take measures to ensure the satisfaction of our customers at the top level as well as efficiency in the processes; use our CRM tool Salesforce, which allows you to keep in mind all customer interactions.

PROFIL

• You have completed technical or economic studies or a comparable training.
• Multiannual experience in the project business, ideally in the shop building, complemented by leadership in the after-sales sector, has made you a competent and solution-oriented executive.
• With communication strength and empathy, you understand communicating with customers and your team as well as internal and external stakeholders at eye level. They are characterized by a high problem-solving competence and always find the right solution to overcome challenges.
• They are familiar with efficiently controlling and optimizing processes. They are used to use CRM systems (ideally Salesforce) and other IT tools.
• With strategic thinking and organizational skills you set clear priorities. Interesting in the further development of processes and people motivates you to always go new ways to improve both service quality and continuously promote your team.

WHAT DOOR

Human – in a team of AICHINGER heroes who support each other every day and learn from each other AInfach sustainable – with our occupational retirement provision and our bicycle leasing (JobRad) Save AInfach – by discounts for purchases of raw materials and attractive discounts on online websites Flexible – balanced work-life balance through mobile work and flexible working time models Become anxious – Christmas and summer parties, B2Run etc., annual quota for tickets for games of the handball club Erlangen

AInfach Lust to be there?

Check our YouTube channel.

For us it is enormously important that you, as a human being, fit us; Therefore, in addition to your technical expertise, the Cultural Fit counts above all! We look forward to your complete CV with all relevant certificates. Whether you want to convince us with a letter, you decide!

Please apply exclusively through our application form.

AICHINGER GmbH

Mrs Annika Pfeifer Head of Human Resources Ostring 2 · 90530 Wendelstein Tel.: +[for phone number see the original ad] www.aichinger.de

We look forward to your application!

Joblocations:

90530 Wendelstein, Mittelfranken, BAYERN, GERMANY

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