Telephone clerk fraud prevention – also career changers in full-time and part-time (f/m/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your tasks As the voice of the TARGOBANK, you take care of phone and written requests of our client who have become victims of fraud and work to minimize the damage. This includes checking credit cards, current cards and online banking transactions with a view to fraudulent activities within the framework of your work. Your profileYou bring interest and pleasure in telephone customer contact withyou are interested in different types of fraud and fraud patternsYou have good communication skills and secure conversationYou work customer-orientedYou are targeted, reliable and have a structured working methodYou preferably have experiences in telephone customer contactYou preferably have knowledge in financial services and banking servicesYou have basic knowledge in English You ideally have a completed training or an ongoing studyYou preferably have experience in dealing with MS Office Flexible work: You can work part of your working hours at home office. Contract: You receive an indefinite contract with 30 holiday days. Working hours: You have the opportunity to work in full or part-time (from 20 hours a week). Pension provision: You will receive an employee-funded occupational pension scheme and many additional benefits. Introduction: We make you fit for your future task with us and work on all important topics for several weeks with the help of our on-site integration teams. Development: You want to evolve? With us you have many possibilities. Your leadership looks with you what you need for your individual development. Central location: You work centrally located in walking distance to Duisburg Main Station. To facilitate your arrival, you will receive a discounted Germany ticket. JOBV1_EN