Werkstudent Operational Excellence (m/f/d)

Your mission You help us understand the factors that influence customer satisfaction and how logistics processes contribute to customer experience. In close cooperation with Customer Service and our central warehouse in Venlo (Netherlands), you develop and analyze customer surveys and derive concrete improvements for our supply chain. With the help of Lean methods, you evaluate existing processes and help us improve the customer experience and our logistics processes sustainably. Your duties Development and implementation of customer surveys in cooperation with our customer service team Analysis and evaluation of customer feedback and customer satisfaction data Identification of waste, bottlenecks and potential for improvement based on Lean principles Development of recommendations for action to improve customer satisfaction and process performance Support for the implementation of selected improvement measures Benchmarking of Best Practices in MedTech

Continuous studies in an economic, technical, analytical or comparable course Interest in processes, cooperation, data and continuous improvement Structured working, curiosity and joy in advancing themes independently Safe handling of common Microsoft Office programs, especially PowerPoint and Excel Ideally first practical experience in lean management, data collection or customer service Very good knowledge of German and English in word and writing

International working environment in an owner-managed and steadily growing company Valuable corporate culture, a collegial team and regular employee events Depending on the position, the possibility of mobile work and temporary work from abroad Completely free lunch at our locations Support in the reconciliation of work and family, e.g. by the PME family service Various internal and external training opportunities (including digital learning platforms) Comprehensive health services, e.g. cooperation with EGYM Wellpass, massage offer, occupational health management and internal actions Other Benefits such as grant to the Deutschlandticket and Corporate Benefits All qualified candidates are taken into account regardless of ethnic origin, religion, age, gender, sexual orientation, gender identity, national origin, disability or other protected features. .