Team Leader (m/w/d) Product Management Customer Service C24 Bank

C24 Bank GmbH is part of the CHECK24 Group. Our claim is to place a new dimension in mobile banking. You can be on the front!

Digital business models and agile work inspire you, you are curious and brings passion for change? Then you are right with us! Experience the dynamics of FinTech Space with agile processes, short decision paths and a steep development curve in a great team.

We are looking forward to your application as team management (m/w/d) Product management Customer service at C24 Bank!

You are responsible for the strategic expansion and further development of the product strategy in the field of customer service and operations You create and control the technical roadmap for central systems, in particular Chatbot, CRM and ticket and telephone systems You develop AI-assisted automation to increase efficiency and improve service quality sustainably Analyze and monitor relevant KPIs in customer service and derive technical and process improvements You guide the product management team both professionally and disciplinaryly and promote its continuous development You control external partners as part of outsourcing management and ensure compliance with agreed standards by consistent quality control

You have a successfully completed degree in the field of business, computer science or a comparable discipline You bring multi-year professional experience in product management, business development, customer service or operations - ideally in FinTech, start-up or digital environment You have experience in managing and developing teams and controlling external service providers You know about agile methods (Scrum, Kanban) and have experience in handling tools like JIRA or Confluence You are characterized by pronounced analytical skills and a structured and solution-oriented way of working out You are highly motivated, decision-making and clearly result-oriented Very good German/English skills in word and writing complete your profile

Long-term perspective: We continuously grow and offer our colleagues a long-term career perspective Start-Up Flair: Security of an established online company with start-up flair - We plan long term and at the same time you have the opportunity to actively shape the bank Environment in which you will feel comfortable: relaxed working environment, duz culture, regular drinkouts, cool team events with colleagues Further training options: A broad training catalogue and specialized staff development support you on your career path Extras: German tickets, coupons for numerous CHECK24 products, free drinks, fresh fruit and free CHECKito lunches are of course with us! Excellent transport connection: Our offices are very central with excellent transport connections Business Bike: Your new bike in leasing - with our financial support JOBV1_EN