BAUKING GmbH | Germany | 44xxx Dortmund | Permanent position | Part time - flexible / Full time / Home office | Published since: 05.02.2026 on stepstone.de
Process Designer (m/f/d)
Location: Dortmund | Start: at the next time | Type of contract: Full time BAUKING, together with the South German subsidiaries Mahler and Gebhardt, is one of the TOP companies in the German building materials and timber industry. BAUKING is also a management company and operates around 50 hagebau markets. As part of the European Group Building Materials Europe (BME), BAUKING offers our professional customers and private homeworkers in Germany over 70,000 articles as well as competent consulting and professional services for the respective construction project. With a truck fleet of more than 230 vehicles we supply our customers daily. As BAUKING, we owe our success mainly to the dedicated and passionate commitment of our over 3,800 employees. You live for customer satisfaction and want to make our team even more successful? Then you are right with us! In the role of the process designer (m/w/d), not only internal processes are further developed, but the customer experience is directly involved. Process work ensures that customers are operated faster, more reliable and service-oriented. Effective process solutions make a significant contribution to the company's demands: first-class service, clear processes and sustainable customer satisfaction. .
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Your tasks • Your profile • What we offer
Analysis & Optimization with Focus on Customer Use Collection and analysis of end-to-end processes – especially in areas with high requirements for precise and smooth customer experiences Identification of efficiency, quality and service potentials deriving concrete measures to improve throughput times, service quality and reaction speed Conception and implementation of new customer-centric processes Modeling future-oriented processes that combine customer requirements and corporate goals Translation of processes into technical requirements for IT and AI solutions Accompanying implementation and reviewing effectiveness with customer satisfaction Documentation & quality assurance Creation and maintenance of understandable process documentation and work instructions Ensuring uniform quality and service standards Documentation of processes in Signavio Project work & subproject management Independent control of process optimization projects Coordination of small project teams Responsibility for results with measurable added value for internal and external customers Interface & Stakeholder Management Close cooperation with IT, sales, logistics, purchasing, controlling and other departments Presentation of results with a clear focus on added value for employees and customers
Professional qualifications Studies or training with additional qualification in process management At least three years of experience in process management – ideally in commercial or building materials environment Ideally certification in process management (IHK, TÜV o.A.) Ideally advanced training in project management (PRINCE2, GPM Basis o.A.) Method competencies Knowledge of relevant process management methods and systems Strong analytical skills and pronounced conceptual strength Cross-disciplinary understanding of trade and logistics processes Structured, systematic approach Social & personal skills High communication and dialogue capability – internally and externally Customer-oriented thinking and acting Team player with openness for change Self-organized, conscientious, responsible Language skills German insurance
30 days holiday per year (partial time) Mobile work (40%) Employee discounts in our own markets A safe workplace with development possibilities Health measures
Location
 | BAUKING GmbH | |
| Manfred-Roth-Straße 17, 44263 Dortmund | ||
| Germany |
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