Condor Holidays | Germany | 76xxx Baden-baden | Permanent position | Full time | Published since: 24.12.2025 on stepstone.de
Second Level Support – Touristik / Sales Support (m/f/d)
SLM – Super Last Minute GmbH is responsible for the tourist brands Condor Holidays and SLM and is part of a modern company network in the field of dynamic travel. To strengthen our operational area, we are looking for a dedicated personality for the second level support. Second Level Support – Sales Support (m/w/d)
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Your tasks • Your profile • What we offer
Processing and clarification of tourism processes Treatment of operations forwarded by the Call Center for further testing. Solution of cases along the entire travel chain (flight, hotel, additional services, payment processes). Analysis of deviations in booking processes and derivation of appropriate measures. Coordination & service control Central contact point for the call center for technical queries. Ensuring a smooth flow of information between service, sales, product and internal departments. Creating process advice, short knowledge documents and internal FAQ to support customer service. Sales Support (Sales Support) Processing of requests from travel agency sales. Support in the care of agency and contract data. Cooperation with Sales-Kolleg:in operational issues and special cases. Process support & quality Identification of recurring topics and participation in the further development of operational processes. Working in testing new functions and performing quality controls. Creation of evaluations on case types, error images and processing times.
Technical requirements Completed tourist or commercial training; tourist experience desirable. Experience in the travel agency, service center or back office is of advantage. Knowledge of popular reservation and mid-office systems. Working methods and personality High self-motivation, initiative and willingness to take responsibility. Structured, reliable and solution-oriented operation. Embossed communication skills and joy in service-oriented work. Ability to keep track of multiple parallel processes. Teamability, resilience and willingness to actively contribute. IT & language skills Safe handling of MS Office; good digital affinity. Very good knowledge of German in word and writing.
Modern working environment in the centre of Baden-Baden. Flexible working hours and 28 holiday days. Attractive employee benefits such as discounted travel. Flat hierarchies, short paths and a supporting team. Possibilities to actively participate in internal processes. .
Location
 | Condor Holidays | |
| 76530 Baden-baden | ||
| Germany |
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