Senior Expert im Reparaturmanagement (m/w/d)

At Allianz Partners Germany, we are proud to help our customers in emergency situations and to provide them with support at any time and everywhere. We offer assistance and insurance solutions in the areas of mobility, travel, health and home. As part of the Allianz Group, we stand for two core values: partnership with our business partners and reliability to customers by being there when it comes to it.

Allianz Handicraft Services are part of Allianz Partners Deutschland GmbH and specializes in the areas of damage management, real estate management and repair management. As a long-term and competent partner of the insurance, real estate and housing industry, we take over the complete organization and execution of repair, renovation and modernization work and thus ensure the maintenance of real estate value. Through our locations and regional offices in Germany, we work around 150,000 orders per year in cooperation with qualified craft companies from all trades.

For more information please visit www.allianz-partners.com/de_DE.html.

The repair management in Berlin is the nationwide partner of our customers and customers around the elimination of damage caused by fire, water, storm, hail or vehicle impact, during modernization work and maintenance. Colleagues in repair management control the various handicraft companies in close coordination with customers, check the costs and ensure a reliable quality.

Technical instructions for damage processing Daily control of special tasks Monitoring compliance with service-level agreements Support for escalation cases Care and monitoring of complaints in the team Support for new employees and support in the integration Support in the control and implementation of special processes Holiday representation of the group management Preparation and participation in meetings and protocol management

Multiannual experience in damage control High solution competence independent work as well as good organisational and disposition skills Skills to Priorize Tasks Strong communicative skills and enforcement Very good knowledge of MS Office (Excel, Outlook, Word and PowerPoint) Very good knowledge of German in word and writing

Modern, future-oriented work environment Structured and practical incorporation Flexible working hours (40 hrs. week at full time), long-term plan model Mobile work according to operational agreements possible Assets Continuing training and work well programs Attractive employee conditions on Allianz products Jobrad and grant to the Deutschlandticket