Customer Support Employee

METTLER TOLEDO is a world leader in precision instruments and services. In laboratory, process analysis, industrial, product inspection and retail applications, we are known for innovation and quality. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we are directly present in about 40 countries. For more information, visit www.mt.com. Place of work: Giesen (Hannover / Hildesheim) Are you a communication talent with a passion for customer service? Be the first contact person(s):in for our customers and take over the processing and technical clarification of customer requests. You plan and coordinate the service operations of our technicians: You ensure that repairs are efficiently organised in the event of production shutdowns or machine malfunctions, inspections in accordance with maintenance contracts and commissioning. Start with us in the Service Support and bring your pleasure in customer contact to this varied task. Your activity includes:customer service:acquisition and processing of customer requests via telephone, email, ticket system and thus ensuring excellent customer service. Request processing:Priorization of requests in the professional service ticket system. Application planning:Planning and coordination of service operations for technicians:inside. Resource planning: efficient and timely execution of repairs, inspections and commissioning. Teamwork: cooperation and regular exchange with different departments to implement improvement measures.

Training: Business training e.g. as an industrial businesswoman, forwarding businesswoman, wholesale/external trade businesswoman or technical training e.g. as an industrial mechanic:in/electronicser:in with further training as a technician:in/master:in. Experiences: First professional experience in customer support/service or in a service-oriented role with customer reference. Industry: special machinery, plant engineering, packaging industry or similar technical environment. IT tools: Experiences in dealing with MS Office, knowledge in SAP are desirable. Languages: flowing German and good English skills.

Market-leading product portfolio: foreign bodies in food, incorrect labelling, imbalance or even counterfeit medicines – our products do diverse inspection tasks and help protect the end user. Our plants improve the safety of products in the food and pharmaceutical industry. Security & career opportunities: We are market leaders in a crisis-proof growth industry. To ensure that you are successful in your role, we place great emphasis on a comprehensive integration: e-learnings, e-demos, classroom trainings, rides with experienced service technicians: inside and knowing cross-functional departments such as assembly, manufacturing, after sales etc. Attractive compensation package: 37.5 hours week, permanent permanent employment, flexible working hours, mobile work, basic salary + employer grant to asset-effective services/employee’s occupational pension, childcare allowance, 30 days holiday/year, job-cycle, health care, canteen, free fruit/water/coffee and free parking right outside the door. Own Responsibility & WIR Feeling: Direct reporting line to team leader Service Support, short decision-making paths, pleasant working climate, regular team events. Professional and personal development: We are investing in your continuous development through a modern learning platform, continuous classroom training and active participation in the implementation of projects at the site and with international units. .