Team Lead Customer Service (m/w/d)

That's the Camfil leadership. We develop air filters for healthy indoor breathing. Why? As a Swedish family member with about 4,800 employees worldwide, we are convinced that every person should breathe only best air with every breath. Free of germs, pollen, fine dust and other invisible, but harmful conditions. And did you know that Camfil is one of the largest employers in Reinfeld (Holstein) with about 400 employees? We are strongly connected to the region and act locally – but think globally and connected. For our location in Reinfeld we are looking for you as soon as possible

Team Lead Customer Service (m/w/d)

You lead and develop Customer Service employees You plan and optimize resources to ensure optimal customer service. You are contact person for all questions about products, prices and availability. You recognize specific customer needs and address them specifically to ensure optimal customer service and sustainable growth. You ensure smooth internal and external communication and information sharing. You analyze and reportest relevant KPIs and guide appropriate action recommendations. You drive sales solutions forward and work actively to implement sales strategies. You actively work in your area and take operational tasks to achieve departmental and corporate goals. You support projects and campaigns.

You have a completed study or qualified training in the technical or commercial field. You bring several years of experience in the sales service, in service activities or in direct customer contact. You have experience in employee management. You are communicative, team-capable, resilient and strong. You trade responsibly and have a pronounced sense of cost. You have good knowledge of MS Office and a CRM/ERP system. You will surely express yourself in words and writing in German and English. You have a quick understanding and interest in giving you special knowledge.

You experience a challenging, interesting activity in a globally acting, expanding company At Camfil you have the opportunity and the chance to advance changes / optimizations You can expect various additional services (supplement to retirement provision, e-bike leasing, wellpass, corporate benefits etc.) Good parking and public transport connections (station approx. 500 m) At Camfil you have the opportunity to train yourself (such as language courses) In order to recover from everyday stress, you will get 30 days vacation You can always use water, coffee or fruit In our in-house canteen we grant your breakfast or lunch A collegial team looking forward to you Whether an apprentice, intern, manager or managing director – we are all showering! As your work-life balance is important to us, you work with us in sliding time (even on Fridays only until 1 pm) After you have been incorporated, you will be able to meet your team Home Office JOBV1_EN