Customer Support Enthusiast (m/f/d)

You support the German federal administration as a central contact: in 2nd and 3rd level support when using Fabasoft software in a challenging and diverse system landscape. You not only know your customers technically, but also in detail – this makes you an indispensable source of knowledge for your team in complex issues. Together with the customer and our project team, you will not only develop technical solutions and accompany their successful implementation, but will also help to optimize organisational processes.

You love to face complex technical challenges and quickly find clever, practical solutions? IT problems are you so confidently under control and make sure that systems are reciprocating in no time? Not only do you think analytically, but you can also communicate technical connections in a comprehensible manner – both in the team and with other specialist departments? Then you're right with us. In order to strengthen our team, we are looking for dedicated support in the field of technical 2nd and 3rd level support, which, in addition to technical know-how, also brings communicative skills. You have a completed technical training and already first experience in 2nd or 3rd level support or a comparable position. You control the safe handling of different client and server operating systems (Windows and Linux) and are versed in dealing with different relational database systems, web and cloud-native technologies. You are not afraid of unknown technologies, but you see them as an opportunity to deepen your technical knowledge. You are convinced by your own initiative, accuracy, endurance, enforcing ability, as well as a solution and customer-oriented way of working. You have very good German knowledge (at least C1) in word and writing.

We really care for experts – and we show this with a first-class food (coffee, drinks, fruits, etc.) and good team events an inspiring working environment with the latest office standard a monthly home office meeting a stress-free, sustainable working path (big support of the German ticket) ... to be continued (https://www.fabasoft.com/en/karriere/dein-idealer-lebenraum) We live openness and equal treatment, so we expressly wish to receive applications from all ages, regardless of gender, disability, origin, social and ethnic background, religion, worldview or sexual identity. We design business processes in a digital world – such as our application process. Therefore, we accept only applications that come through the form on our website. .