Telephone and written customer communication Professional contact person for our customers in the dental field (teachers, orthodontics and dental laboratories) Processing requests via phone, email and WhatsApp Friendly, solution-oriented consulting around our products and services Problem solution & customer orientation Function as the first problem solver for our customers Analysis of concerns and development of suitable solutions in cooperation with specialist departments Ensuring high customer satisfaction through fast and targeted support Documentation & CRM care Complete and structured detection of all customer contacts and processes in the CRM system Continuous care and updating of relevant customer data Coordination with internal departments forwarding specialist requests to corresponding teams (e.g. production, sales, development) Close coordination to ensure a smooth flow of information Self-propelled case processing Self-priming, processing and tracking of open customer requests Proactive communication with customers to clarify questions and confirm solutions Customer Care & Relationship Management Care and care of existing customer contacts in the dental environment Building sustainable customer relationships and strengthening customer loyalty

(m/w/d) or comparable qualification. Experience in handling orthodontic devices and rails, ideally in digital orthodontics. Ability to work together in an interdisciplinary team and to work independently. High communication capability and service orientation in handling orthodontics and dentists. Ready to continue training and adapt to innovative technologies and processes.

Flat hierarchies and a dedicated team Great responsibility and space for initiative Modern CRM system and further technical support Intensive training and professional training Immediate entry into customer service Modernly equipped, air-conditioned offices Common lunch and free drinks & fresh fruit at work Pitches in the company's underground garage very good connection to the ÖPNV, very good accessibility Training opportunities. .