SoCura gGmbH | Germany | 50xxx, 51xxx Köln | Permanent position | Full time | Published since: 12.03.2026 on stepstone.de
Technician in the office (m/f/d)
SoCura is a leading service provider for accounting, IT and human resources management in welfare, church and healthcare. Our employees are specialists in the processes of welfare organisations. Many of them are self-employed or have previously worked in hospitals or social institutions. The special needs of our customers are very familiar to us. As a subsidiary of the Malteser, we know the cultural, structural and legal peculiarities of the welfare sector. We optimize the processes and procedures of our customers - it remains more time for the core business: work with people.
Location: Cologne Type of employment: Full time, on site Date of entry: from now
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Your tasks • Your profile • What we offer
Order processing including the technical preparation of new IT end devices for use with our customers (image installation/configuration, function test, inventory, labelling) processing and solution of fault messages and service requests to our end devices as well as appropriate documentation in the ticket system Active care of tickets and possibly Escalation of malfunctions and service requests scheduling and coordination of external service technicians Consumption, testing (error/short diagnosis) of defective IT end devices and possibly Ordering of repair by manufacturers Error and repair research in manufacturer support systems and other data sources Guarantee processing with our manufacturers, distributions or distributors Documentation of common disturbances and their elimination in our Knowledge Management System Storage management/control of our terminal storage
Successfully completed (IT) technical training or a comparable proven qualification Professional experience in IT terminals desirable Good knowledge in the areas of Windows Client and Network High operational readiness and pleasure in direct work on and with IT end devices Very accurate, structured and independent mode of operation as well as quick conception Embossed service and high customer orientation Team player with very good communication skills
Modern corporate culture with individual workplace concepts Very good operating climate and an appreciation of one another Fair payment (deduct system) and promotion of occupational pensions (bAV) Flexible working hours for a healthy work-life balance Training and individual development possibilities (SoCura career concept / talent management) Above-average health promotion (mobile massage, relaxation room, check-ups, etc.) as well as medical care Time credit for doctor visits and authorities Good transport connection (Job-Ticket, Company Bike, underground parking) Employer grant for canteen use Dog-friendly company Employee benefits, events and more
Location
 | SoCura gGmbH | |
| 50679 Köln | ||
| Germany |
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