Specialist Incident Management (m/f/d)

Your role You control the processing and solution of incidents within the defined target times and respond to new disruptions according to the agreed Service Level Agreements (SLAs). You support technical and configuration-related issues, including production-critical topics that are reported via Microsoft teams or by phone. You work closely with all relevant stakeholders to restore, test and accompany the production operation as soon as possible and support Hotfixes and support the implementation of sustainable corrective measures. You participate in integration and acceptance tests as well as implementation projects, perform technical training, identify training needs and support local customers in complex fault analyses. You document incident solutions, analyze recurring problems and actively contribute to the continuous improvement of support, operation and service processes.

That's what you bring Complete technical training in the field of application development, IT system technology or a comparable qualification (e.g. specialist informatics) Experience with helpdesk processes and organizations as well as a pronounced customer and service orientation Knowledge of fault analysis and troubleshooting of operating systems, network technologies, databases and Windows-On-Premises environments Experience in support of Kubernetes environments in AWS as well as knowledge in dealing with Docker, Helmet, Harbor, Grafana, RabbitMQ and SQL databases, preferably PostgreSQL Practical knowledge in PowerShell, Bash and Unix as well as pronounced analytical skills and problem solving skills Good communication skills as well as an independent, result-oriented approach flowing knowledge of German and English; further language skills are advantageous Willingness to shift work, participation in a 24/7 readiness and occasional travel to customer locations Experiences in the implementation and maintenance of customer-specific applications, in industrial production environments, secure system configuration, deployment and rollback procedures, scripting or programming, and AI-based error analysis or Root Cause Analysis

We offer you Industry: medium-sized IT company and part of an international, innovative group Corporate culture: diverse and family-friendly corporate culture with short decision-making, open and collegial working atmosphere, employees from more than 15 nations and regular employee events Work-Life-Balance: Hybrid working model (up to 2 days mobile work per week), flexible working time models with leisure compensation as well as 30 days per year Onboarding: Structured process with support by a personal buddy. Personal development: Your professional and personal development is our heart. Therefore, we offer you access to our own Academy, free access to all courses in LinkedIn Learning and as a growing and innovative world market leader for international career opportunities. Community: Exchange of experience and helpfulness are an integral part of our corporate culture. A well-founded incorporation, flat organizational structures and short decision-making paths are of course for us. You will quickly integrate and find support. Mobility: Public transport grant, JobRad offer, attractive conditions for private vehicle leasing, good transport connection and free staff parking. Health & well-being: Regular health and sustainability actions, height-adjustable desks, free drinks, healthy snacks (“Brain Food” buffet), corporate fitness and the employee support program MeinEAP. Other Benefits: Granted food card, occupational retirement and attractive employee benefits via Corporate Benefits. Social commitment: The “Water for All” initiative is committed to providing people with access to clean drinking water. .