Senior Manager Account Management (m/f/d)

You want to create sustainable customer success together with your team and take responsibility for strategically important accounts? At our locations in Hanover or Heideloh/Großzöberitz (Großraum Leipzig/Halle), you work as Senior Manager Account Management (m/w/x) to further develop international customer relationships and actively shape the future of our e-commerce and logistics solutions. In doing so, you promote cooperation, develop potentials in the team and create clarity for joint success. Are you on it? Strategic customer development: You take over the care and strategic development of the e-commerce business of a large client and are an escalation instance in the case of operating and project-driven questions from the customer and the specialist areas. Leadership & Team Development: Together with your team, you create an environment in which people can develop their potential, promote individual development and set clear priorities for sustainable success. Innovation & Business Development: Self-monitoring and optimising business performance and process chains using data-based analyses and relevant key figures. Together with the customer, you define and control projects for the further development of e-commerce processes and for the development of growth potential. Performance Management: The management of budget, forecast and outcome processes is your responsibility as well as the derivation of concrete measures for continuous optimization. Customer Relations & Service Excellence: As a central contact:in building trustworthy relationships, you ensure compliance with agreed service levels and ensure a high customer satisfaction.

Education & Study: You have a successfully completed study of economics, business management, logistics, business informatics or a comparable qualification. Professional experience: Multiannual experience in account management, business development or customer management within the e-commerce, logistics, or contract logistics environment. Management competence: You bring several years of experience in the management and development of employees and in the management of interdisciplinary teams. IT knowledge: Safe handling of SAP as well as very good knowledge in Microsoft PowerPoint are absolutely necessary. Good knowledge of common Microsoft Office applications, especially Excel, complete your profile. Process & data understanding: A strong understanding of end-to-end processes as well as the relationships between operational and IT-supported processes are yours. Experience in handling KPIs, data-based process chains, databases and interfaces is advantageous. Languages & Personality: Very good knowledge of German and good knowledge of English complete your profile. In addition, you are convinced by entrepreneurial thinking, analytical strength, self-initiative, communication skills and the ability to inspire people for common goals. .