Servicemanager / Housekeeper (w/m/d) Customer Relation Management

ASKLEPIOS As one of the largest private hospital operators in Germany, we see ourselves as a companion of our patients: both as a partner of our employees. We bring together what belongs together: proximity and progress, cordiality and high demands, teamwork and appreciation, people and innovations.

With over 1,800 beds at three locations – Heidberg, Ochsenzoll and Psychiatry Wandsbek – we are the largest clinic in the Hamburg metropolitan region. Every day, more than 3,700 fellow Abeiters give: their best to provide optimal care for the people who care for their health.

Do you want to actively shape the development of Heidberg as a service manager in the field of customer relationship management in a motivated and innovative team? Then we look forward to your application!

We are looking for a full-time or part-time (38,5 or 30 hours/week) Servicemanager (w/m/d) Customer Relation Management

Patient-oriented organisation and monitoring of all workflows in the field of service, including in particular the fields of technology, food supply, cleaning, and logistics as well as the signs in the clinic Responsible for quality standards in all housekeeping patients Visitors Areas Introduction and further development of operational standards and quality control Daily visits and reviews of safety, order and cleanliness in the hospital and in the hospital area are expected, complaint processing and cooperation in projects Guest care, representation, contact care and complaint handling

Successfully completed vocational training in hotel industry or healthcare, as well as professional experience in a comparable position Safe appearance with an exemplary appearance Entrepreneurship and Decisions Teamability, independent action and social competence Embossed service orientation and communication strength Flexibility, resilience and passion for excellence as an enthusiastic model

An interesting, responsible task in a motivated and committed team with high quality standards from Monday to Friday Opportunities for internal and external training, including at the company's own educational centre Company events so that you can get to know your colleague: The grouping takes place according to the P8 or E8 TVöD-K, depending on the qualification Health and occupational pensions Professional external employee consulting (EAP) Children's Day and Crib at Ochsenzoll Hospital Grant to the job ticket or credit card free of charge Bicycle leasing possibility via JobRad The location is also suitable for severely disabled persons Group-wide networking by our social intranet “ASKME” Compatibility of family and work by, among others, flexible working and part-time models Operational health promotion and prevention through many offers under the “Asklepios Active” programme Employee discounts in many online shops and numerous discounts for leisure activities and events JOBV1_EN