Werkstudent Service Operations (m/f/d)

Accompany us with the transformation of Thieme from the traditional publisher to the leading digital solution provider in the field of healthcare! Thieme is a market leader in information and services that help improve health and health. With digital solutions in medicine and chemistry, Thieme supports information and communication processes in science, education, further education and patient care. Together with a broad expert and partner network, the digital healthcare service provider ensures that it is medical-scientific, but also didactic-technologically tactic. With innovative new and further developments, the globally active over 1000 employees of the family business are committed to better medicine and more health every day.

Thieme Compliance supports information, communication and documentation processes around anamnese, recording and patient clarification. With its tailor-made digital solutions and services, the Thieme daughter contributes to establishing continuous, digitally supported workflows and thus significantly relieves medical professionals in their daily work. A wide-ranging developer team and a strong partner network are the basis for an effective contribution to the digitalization of healthcare. Area: Service Operation Start: 01.09.2026 Contract duration: 12 months with option to extend Working hours: 16-20h/week

After a structured incorporation, you can support our service-desk team in daily business: You support our customers in first-level support by phone via the hotline and by email. You receive customer requests, collect them in the Jira ticket system and carefully document all relevant information. You take the friendly and service-oriented initial communication with our customers and make a positive first impression. You constantly provide ticket information and make sure that the service desk team is informed about current processing levels at any time. You support the team in various administrative tasks in the Service Desk. You will first, care and update FAQs as well as knowledge-based articles for our customers and internal teams. You actively work with the team and gain valuable insights into structured service and support processes.

In this way, you enthuse usactive enrollment in an ongoing study (e.g. IT, business informatics, media, health management or comparable) Good basic knowledge of hardware and operating systems (Windows, iOS, Android); Apple macOS of advantage) Very good knowledge of German in word and writing as well as a well-comprehensible pronunciation Embossed customer and service orientation Patience, friendly and communicative type Structured, reliable and independent operation Interest in technical questions and support processes Joy of teamwork and learning new topics

We offer you the opportunity to glide (38h/week with full-time) and for mobile work within Germany you shape your individual way of working. Use state-of-the-art hardware that we provide to you, of course. A family-run, internationally active company - Be part of our digital transformation and actively shape the future in healthcare. Accompany pioneering innovations in the field of digitalization and set new standards together with us. Experience a New Work Culture of Participation - we focus on empowerment and value-adding interaction. We accompany you in your career as well as your personal development within the Thieme Group. Benefit from various health and sports activities. .