HENSOLDT is a leading company in the European defence industry with global reach. Located in Taufkirchen near Munich, the company develops complete sensor solutions for defence and security applications. As a technology leader, HENSOLDT is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data management, robotics and cyber security. Our products can be used in the areas of Space, Air, Land, Sea, Security, Cyber & Information Space. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX.

For the Customer Services & Supportability Development department, we are looking for a product owner (w/m/d) for digitization in customer service at the Ulm site at the next time possible. The “Services & Supportability Development” section performs a variety of functions and tasks that are provided cross-section for the entire customer service organization. The associated Services Development Team supports the management of the customer service in implementing the service strategy, as well as the entire customer service organization in achieving comprehensive and common challenges. To this end, solutions are developed and innovations and improvements are advanced in all the areas of responsibility. Are you ready to design the customer service of the future? We are looking for a dedicated and visionary Product Owner (m/w/d) for digitalization in the customer service that enriches our team with passion and expertise. If you want to be the driving force behind innovative IT initiatives and to actively shape the digitization of our customer service and take a key role in a dynamic team, then you are right with us and we look forward to your application!

In this exciting role, you are an integral part of the Services Development Team and the engine for our internal IT improvements and investment projects that directly strengthen our customer service. Drive IT initiatives: you identify and run IT initiatives that optimise our internal processes and thus contribute significantly to increasing efficiency and quality in customer service. Managing requirements: You are the hub between our stakeholders and the development team. You take requirements, sharpen these precise and translate them into clear specifications for our developers. Designing architectures: You agree closely with our stakeholders to ensure that the IT architectures not only meet the current requirements, but also harmonize with our superior corporate strategies. Develop sustainable solutions: You design robust software architectures and ensure their complete documentation to ensure a sustainable and scalable IT landscape.

You bring together a combination of technical know-how, strategic thinking and pronounced communication skills. Complete technical studies focusing on IT management, economic engineering, computer science, or comparable Proven operational experience: You have already worked successfully in operational projects and know how to implement theoretical concepts in practice. If you have collected this experience in a customer service environment, this is a plus point. Embossed experience in requirements engineering: Creating, analyzing and specifying requirements is one of your core competencies. Wide range of software architecture knowledge: You have well-founded knowledge of the development and documentation of software architectures. Experienced project manager: You master the principles and methods of project management and can lead projects from conception to successful completion (PMP certification or comparable is advantageous). Safe Representative and Stakeholder Manager: Extensive experience in the documentation, preparation and implementation of technical presentations. You also understand how to maintain relationships, manage expectations and get all relevant parties on board. UX Design Affinity: A basic understanding of User Experience (UX) design and the willingness to work on this topic is a plus point. Enforceability and Consensusability, Teamability and High Communication Strength Analytical thinking and a high degree of readiness German and very good English skills

Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and prevention Mobility & Sustainability JOBV1_EN