Stiegeler Internet Service GmbH | Germany | 70xxx, 79xxx Schönau im Schwarzwald, Freiburg, Stuttgart | Permanent position | Part time - flexible / Full time / Home office | Published since: 24.02.2026 on stepstone.de
Customer Service Specialist (m/f/d)
The first impression counts! As a successful telecommunications company, we bring fast Internet via fiberglass into our region and offer you varied tasks in our motivated team. Stiegeler stands for regionality and innovation – for over 30 years. Do you understand customer service not as pure ticket processing, but as a holistic responsibility for the concerns of our customers? Do you think structured, identify relationships and keep an overview even in complex issues? Then you're right with us. We focus on service orientation, commitment and genuine interest in the people in our region. In order to support our customer service department, we are looking for our branch in Stuttgart, Freiburg or Schönau in the Black Forest at the closest possible point in time and in a permanent position Senior Consultant (m/w/d)
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
The first impression counts! As a successful telecommunications company, we bring fast Internet via fiberglass into our region and offer you varied tasks in our motivated team. Stiegeler stands for regionality and innovation – for over 30 years. Do you understand customer service not as pure ticket processing, but as a holistic responsibility for the concerns of our customers? Do you think structured, identify relationships and keep an overview even in complex issues? Then you're right with us. We focus on service orientation, commitment and genuine interest in the people in our region. In order to support our customer service department, we are looking for our branch in Stuttgart, Freiburg or Schönau in the Black Forest at the closest possible point in time and in a permanent position Senior Consultant (m/w/d)
Ensuring high customer satisfaction through binding and solution-oriented care Structured penetration of complex facts Responsible control of service cases Detection of relationships and development of solution-oriented approaches Clear, empathic and binding communication with customers Close coordination with internal departments Active co-design and continuous improvement of service processes
Multiannual experience in customer service willingness to take full responsibility for customers and their concerns Understanding the importance of reliability and proximity in a regional company Embossed service and real pleasure in dealing with people Ability to penetrate complex topics Interest on technical issues Communication strength, empathy and careful working
Versatile and responsible tasks with great design freedom in a collegial atmosphere Fast development perspective in a strong expanding company Variety of Benefits e.g. Hansefit, Business Bike, Older Care and Powerful Services Beneficiary Internet and mobile contracts through our own products and services Individual training opportunities according to your career goals Flexible working hours and mobile work Compensation incl. participation in the company bonus
Location
 | Stiegeler Internet Service GmbH | |
| Schönau im Schwarzwald, Freiburg, Stuttgart | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad