ALH Gruppe | Germany | 60xxx, 65xxx Oberursel bei Frankfurt am Main | Permanent position | Full time / Home office | Published since: 03.02.2026 on stepstone.de
IT Service and Process Manager * (m/f/d)
The ALH Group is one of the major insurance and financial services companies in Germany. Around 3,000 employees form the foundation for our success and provide first-class service, individual advice and the long-term satisfaction of our customers. For the Alte Leipziger Lebensversicherung we are looking for a dedicated personality that helps us to design the IT sector as customer-oriented service and to increase the efficiency, service quality and user satisfaction sustainably. Get into our experienced and motivated team at the Oberursel location near Frankfurt am Main and shape the future of life insurance together with us! !
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Your tasks • Your profile • What we offer
Design, control and further development of our ITSM processes (IT Service Management) to ensure service-oriented and stable IT operation Operation and optimization of IT order and request management Support, adaptation and further development of the ITSM tool (OpenText Service Manager) Monitor order processing and derive appropriate measures Preparation of analyses and reports Exchange and coordination with internal and external contacts
Successfully completed IT technical training or a relevant study Multiannual experience with ITSM processes and the application of the OpenText Service Manager as well as with the Service Request Management / Order Processing Extensive knowledge of SQL/MySQL, SQL and Java programming as well as the technical support of web shops – ideally in the regulated environment Very good understanding of customer requirements, IT architectures and technical relationships Representative social skills, self-responsibility, independent and team-oriented work Communication strength and reliable knowledge of German
Attractive remuneration: Fourteen monthly salaries from the 2nd year of service Flexible working time: 38-hour week with sliding time and hybrid working More leisure time: 30 holidays – additionally free on 24.12. and 31.12. Healthy & mobile: Wellhub, JobRad, Jobticket grant and occupational health insurance Financial Extras: operating pension, asset-effective services, corporate benefits, house rates on our products etc. Continuing: Individual continuing and continuing training Perfect entry: Structured integration as well as independent and varied activities Working environment: Business restaurant, sports hall and free parking
Location
 | ALH Gruppe | |
| 61440 Oberursel bei Frankfurt am Main | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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