Customer Advisor (m/w/d) Customer Service Center

“What counts for you?” This is what we ask ourselves at the SBK (Siemens-Werkskrankenkasse) daily – both in the trusted customer dialogue and internally in the value-assuring relationship. Together we are courageously moving new ways to actively shape health care. We count on the competences of each individual. Through the exchange at eye level, we provide the best solutions for our customers. In the same way, as Germany's largest company health insurance company, we support our nearly 2,000 employees to achieve their personal goals and to grow with us. Working in a meaningful environment sounds good? Account Manager (m/w/d) Location: Augsburg, Schramberg

You will advise customers on requests according to the guidelines for the customer service center You can independently process performance and insurance questions, both telephone and digital inquiries You answer and process customer requests for professional and technical support for digital services (e.g. electronic patient records) You are responsible for further assistance and solutions for customer requests that cannot be finally solved in the customer service center You hold and win members as part of customer contact You are responsible for interface and network management, including the transfer of quality improvement measures to various SBK functions

(m/w/d) or have completed vocational training in health or insurance, as an alternative to technical or commercial services You have knowledge of processes for customer acquisition and retention They bring good knowledge of the telephone customer advice and possess technical affinity Ideally you have good English skills Overall you convince us with initiative, communication skills, empathy and customer orientation You have a willingness to pre-determined early and late services regarding our service hours from 07:30 to 20:00

Attractive conditions and conditions: Payment by tariff of the Bavarian metal and electrical industry, 38-hour week and 30 days a year (with full time) Flexibility for an optimal work-life balance: Mobile work and work from European countries by arrangement, sliding time (up to 24 days per year), possibility for Sabbaticals and job sharing Learning and development: We understand lifelong learning as an integral part of our corporate culture through e.g. an own learning management system and numerous individual possibilities for further education Top Health Management: We offer our employees numerous offers to preserve and promote health Sustainability: Our goal is to be climate-neutral by 2030 and therefore promote climate-friendly mobility with the German ticket as a job ticket and the JobRad Extensive supplementary and social benefits: occupational pension schemes, asset-effective benefits, etc. JOBV1_EN