Order Management Clerk (m/f/d)

THE WORLD KEEPS MOVING DEUTZ Deutschland GmbH is the newly established sales and service company of DEUTZ AG, for the German market.

We have made it our goal to be even closer to our customers and to the market. With the existing network of service partners in Germany, we now form a strong alliance. The innovative power and technical know-how as engine developers combined with the knowledge and use of our excellently trained partners are driving us together. Projektmanagement (m/w/d)

Location: Pfungstadt Date of entry: from now Working time: Full time Duration: unlimited We welcome and support the diversity of our employees and are convinced that You are one of the most important factors in the success of the company. Diversity makes us more open, innovative and competitive.

Target of position: The specialist Order Management is responsible for the efficient and timely execution of customer orders – from order acquisition to coordination with internal departments to delivery. He acts as an important interface between sales, purchasing, logistics and the financial department. Compliance with delivery dates as well as ensuring high customer satisfaction also fall within the scope of the task. Collection, testing and maintenance of customer orders in the ERP system Monitoring of delivery dates, quantities, prices and availability Close coordination with sales, purchasing, logistics and the financial department Communication with customers to order status, delivery times and possible changes Proactive monitoring of supply chains for early detection of bottlenecks and escalation requirements Processing of order changes, residues, cancellations and special requests Sparring partners for the logistics and purchasing of goods and exits Documentation within the processing processes (if required) Support in optimizing internal order processing processes Support in complaint management and preparation of causes of errors for process improvement Support for debt management Maintenance of distribution-relevant systems and creation of reports

Completed commercial training or comparable qualification Experience in order processing / order management / customer service Secure handling of ERP/goods management systems (e.g. SAP, MS Dynamics, Haufe) Structured and independent operation with high service orientation Communication strength in German (English required according to customer circle) Teamability, loadability and organizational skills

A responsible and varied activity with design space Flat hierarchies Modern working environment and flexible working hours Training and development perspectives Attractive compensation package incl. additional services