IT specialist for IT user service (m/f/d)

City of Kassel Staff and Organization Office 34112 Kassel The city of Kassel is the centre of North Hesse and Germany's happiest city with approximately 208,000 inhabitants. We are one of the largest employers in this region and we see ourselves as a modern service company, whose employees take care of the concerns of the citizens of our city in a friendly and competent manner. We are looking for the Office Digital and IT - Information Technology Department - a specialist for IT user service (w/m/d) Whether laptop, telephone, user account or support request - there is a strong IT team behind a functioning digital administration. With commitment, service orientation and technical know-how, the Office Digitales and IT of the city of Kassel ensures that around 4,000 employees can work reliably daily at more than 180 locations. The IT user service makes an important contribution to modern administration and the digital future of the city of Kassel. To strengthen our team, we are looking for dedicated employees who enjoy technology, cooperation and solution-oriented support.

Edit service enquiries and fault messages as part of an ITIL-oriented IT service management and support in first and second level support independent analysis and elimination of technical disturbances, in particular in the area of clients, user accounts and digital workplace environments service-oriented consulting and support of internal users in matters relating to hardware and software Analyze complex error images in the interaction of clients, user rights, network, firewall, e-mail, printing and telephony systems Apply user and authorization management as well as setup and maintenance of user accounts as well as mobile devices Configuring network connections, performing patchwork in distribution cabinets and supporting the stable operation of the IT infrastructure Maintain the entire client lifecycle (from storage to hardware provision, rollouts and exchange processes to automated installation and standardization of operating systems and applications) Set up IP telephony (hard and softphones) and manage call numbers and telephone components Maintain network printers and multifunction devices for smooth operation Maintenance of asset and configuration data in the Configuration Management Database (CMDB) and securing a current and reliable documentation Documenting solutions and work steps in the sense of sustainable knowledge management close cooperation with the IT officers of the specialist offices and support interdisciplinary IT topics active participation in the further development and optimization of service and support processes in the sense of the Continual Service Improvement Would you like to know more? Then take advantage of the opportunity and look for contact with Michael Dittmar, Office Digitales and IT, phone 0561 787 1211.

completed training as a specialist/informatic specialist in system integration or a comparable qualification with several years of relevant professional experience very good knowledge in the field of standard hardware and software, especially in the environment of Microsoft Windows 11 and the Microsoft Office products Professional experience in a comparable IT environment - preferably in public service and first level support - is desirable strong team and communication skills as well as service-oriented, independent and structured working methods cross-sectoral thinking and acting, readiness to learn, reliability and resilience health suitability for the occasional lifting and carrying of heavy hardware and for working with ladders Class B driving licence German and ideally also English knowledge of Level B2 of the Common European Framework of Reference for Languages (GER) are desirable Flexibility in working time design and willingness to work outside regular working hours, in the case of work requirements

You receive a fee up to the pay group 8 according to the public service collective agreement (TVöD). In order to combine work and family, we offer a variety of forms of part-time employment and, in principle, the possibility of using mobile work. With the attractive job ticket you can use the German ticket. We will take particular account of severely disabled applicants with the same qualifications. We continue to pursue the objective of equal opportunities and look forward to applications regardless of your nationality and origin. If you would like to learn more about the requirements of your application or our offer, you can contact Anika Rehrmann, Human Resources and Organization Office, phone 0561 787 2509. .