IT Coordinator Operations (IT Service Manager)

Are you looking for an exciting task with positive social impact? Let us work together to create the basis for a modern and sustainable Berlin administration and to drive digitalisation forward – become part of our team! For the Service department we are looking for active support: IT coordinatorin operation (IT service managerin) (Entgeltgruppe 12 EntTV ITDZ Berlin / TV-L Berlin / 3rd ÄTV ITDZ Berlin) The IT Service Management team is responsible for certain operational ITSM processes from ITIL, making an important contribution to the operational excellence of ITDZ Berlin. The tasks range from classic process management (modeling, KPIs, training, etc.) to the perception of central roles in operation (e.g. moderation CAB, CMDB data analyses, incident solution rounds). In addition, we understand ourselves as a 'driver' of the subject of IT service management throughout the house. We continuously develop our processes and follow ITIL V3 and ITIL 4. The processes are cross-departmental and therefore interfaces and cooperation are very important. In your future team, everyone has a core task and also works in other processes. Good cooperation and mutual support are important values for us to master challenges together. As a new member, you strengthen our 14-member team and develop our processes together.

Coordination of work in the context of IT Service Management to support the operational ITSM processes based on ITIL Coordination of large maintenance windows in ITDZ Berlin Planning and preparation of large maintenance windows together with the ITDZ Berlin's executive departments Coordination of work within the maintenance window incl. Communication to management Post-processing and logging of measures Central contact for all colleagues with topics and questions about maintenance windows

Takeover of process responsibility for maintenance windows including continuous improvement, communication and reporting

It is essential to carry out the tasks: Bachelor's or Fachhochschulbildung (e.g. Computer Science, Business Informatics) or equivalent skills and experience due to several years of practical work in IT Service Management Advanced knowledge and experience in overarching coordination of extensive measures with many stakeholders Knowledge and first experience in project management Basic knowledge of ITIL German language skills C1 (GER) readiness to carry out a safety review (SÜ 1) according to § 10 of the Berliner Sicherheitsüberprüfungsgesetz (BSÜG) It is also advantageous to carry out tasks: You are with the basics of IT infrastructure or IT system landscapes familiar and have a strong understanding of customer requirements You are routined in the presentation of results, moderation of appointments as well as the creation of concepts, process documentation and protocols With your ability to set up contacts at different levels, you can express yourself in a targeted and situation-oriented manner and communicate content in a comprehensible manner You work independently as well as structured and draw on a high level of organizational, cooperation and team skills

Agile team work Digitization only works together. We value a vibrant agile teamwork and a dedicated leadership culture and perform team events. You'll get a mentor from the agile team to your side to get involved. Future security Safe employment in a versatile and responsible position with exciting and varied tasks. Work-life balance 30 days of recreational leave, free days on 24.12. and 31.12., flexible working hours possible, compensation of additional work possible, individual part-time models, possibility of mobile work and occupational childcare. Development perspectives A diverse range of training courses for the comprehensive integration and further development of your skills and skills. Health management We remain in motion through operational health management with operating sports groups, sports events, mobile massages, social and co-workers advice, and health courses. Benefits Compensation according to the 3rd ÄTV ITDZ Berlin ITDZ and additional services according to the collective agreement of the countries (TV-L), such as special payment of the year, additional service of the VBL, cash benefits, grant to the BVG company ticket or service bike, covered bicycle parking space, and the possibility of renting a car, as well as recommendation premium for the acquisition of new employees. JOBV1_EN