Service Manager / After-Sales Manager in the field of robotics (m/w/d)

Discover the modern way of switching to Sales & Marketing with Hays. With us you will receive the right support for your professional success in cooperation with consultants specialising in your industry. This know-how allows us to support you individually and accurately in the planning of your next professional steps. From choosing the right place to the first working day and of course beyond. Register and benefit from exciting and matching offers - completely free of charge.

Construction and maintenance of a service management system for the structured collection, processing and tracking of all incoming service cases Development and implementation of service-level agreements and warranty extensions Coordination and control of workshop activities, including repairs, tests and documentation Technical customer advice in case of queries about delivered products and services Training and assignments for customers and partners (on site in Bochum) Quality and process management to ensure efficient processes and technical standards Cooperation with sales and product development

Complete technical training or studies in the field of mechatronics, mechanical engineering or comparable Experience in technical service or workshop coordination and process management Knowledge of the introduction and use of digital service or ERP systems (MS Office, Dynamics etc.) Organizational and structured working Communication strength and customer orientation Very good knowledge of German and English

A responsible position in an innovative and international company Design space in building efficient service processes Modern working environment Training and development perspectives Collegial team and flat hierarchies Content information

The salary varies between 70.000 and 90.000 EUR per year depending on the experience JOBV1_EN