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GESUCHT IN BONN, AB 01. OCTOBER 2025 FOR 18 MONTHS WITH THE PROGRAMME TRAINEE BUSINESS DEVELOPMENT & STRATEGY NATIONAL IN PRIVATKUNDe POST & PAKET (M/W/D) The PRIVATKUNDEN POST & PAKET department has the professional responsibility for all customer service offers for private customers in the P&P sector. Our overarching goal: make customers a fan by inspiring them through quality and efficiency. Our focus: We use technical innovations to drive the automation and digitization of customer service and continuously improve the service experience of our customers. Our activities: definition and implementation of the E2E private customer service strategy incl. OnlineTouchpoints, Selfservices (e.g. Chatbot, Voicebot, Forms), Omnichannel, Automation & digital processing; Definition of specialist processes and success KPIs as well as quality control. Your tasks Conception and independent implementation of projects for the strategic development of individual services, improvement of the customer journey, digitization / automation of process steps and avoidance of escalation cases Technical support of customer service offers in close coordination with product management, operation, IT, etc. Responsible analysis and identification of potential for improvement in customer experience and process efficiency Your profile as a trainee At least successful bachelor's degree before 1 October 2025 in logistics, supply chain management, natural science, technology & engineering or business; First practical experience (up to 3 years) in the fields of logistics, sales, marketing, customer service or consulting, e.g. through internships Flowing German and English skills High level of customer and service orientation Strong analytical and conceptual skills Team player with independent structured and targeted work Your benefits Individual career development: After a central introduction week, you will get to know the world of logistics in three individual program phases in the country. Training and support: Through integrated training, personal care and regular feedback we support you in your individual career development. Network: Building a valuable network within a world-leading postal and logistics service provider. Various possibilities: work on varied and challenging projects that promote your professional development. Your contact Questions will be answered by Mrs Steffi Koch, GROW Recruiting, grow@dhl.com. You see a personal challenge in these versatile and exciting tasks? You can now apply online at careers.dhl.com/eu/en/grow for the Business Development & Strategy national department with your complete documentation (letter, resume, graduation certificate of school and study as well as relevant work certificates). There you can also find further detailed information on the application and program sequence as well as on the current fields of application. We look forward to your application! I'm sorry.
trainee #grow Program #growbds
JOBV1_EN
Company location
Location
 | Deutsche Post AG | |
| Bonn | ||
| Germany |
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