Senior Manager Service Operations DACH (m/f/d)

Our mission is to advance industrial transformation with innovative strength and sustainability. Whether in the optimization of data centers, the further development of hydrogen production or the redesign of cooling and climate technology systems, our thermal key technologies strengthen numerous industries worldwide. As a “One Kelvion” we continuously work on solutions that make our customers even more successful and at the same time contribute to a more sustainable future.

We shape the future – together

Your tasks: P&L Responsibility: Responsibility for the regional profit and loss account of service operations, including service workshops, field service activities and spare parts business. Business development: development of the regional service business in close cooperation with sales, production sites and the Global Solutions Engineering (GSE) teams. Personal development: further development of the competences of field service and workshop teams through training, certification and individual development plans. Operational Excellence: Introduction and implementation of standardized processes for field service management, spare parts management and supply chain in compliance with EMEA standards. Customer support & quality: coordination of product and service complaints with production sites to ensure fast solutions and resilient feedback loops. Performance Management: Monitoring of regional service KPIs such as turnover, margin, utilisation and customer satisfaction as well as implementing necessary corrective measures. Leadership & Collaboration: Representation of the Service Operations function in the region and ensuring close coordination with sales, product lines and functional EMEA managers.

Your profile: Proven experience in managing service organisations or regional business units in the field of industrial equipment, mechanical engineering or engineering. Extensive commercial understanding with experience in P&L management and profitable expansion of service business. Funded understanding of field service processes, spare parts logistics and customer management in the industrial environment. Leadership experience in managing multi-site technical teams as well as secure collaboration with cross-functional stakeholders. knowledge of English and very good knowledge of the local language of the region; other European languages are of advantage. readiness to travel regularly within the region.

Our success is based on cooperation – we promote diverse thinking, listen to each other and appreciate each individual voice. Creativity develops at Kelvion where people are heard, their ideas are welcomed and their contributions are acknowledged. With a flexible approach, we focus on the well-being and satisfaction of our employees. This strengthens the willingness to contribute and opens up new career opportunities We encourage dedicated personalities to take their own development, to go new ways and to shape the future together with us. We shape the future – together