Technical Service Advisor (m/f/d)

Ensuring Chart ́s success You love technology and customer contact? Then you're right with us. As Technical Service Advisor (m/w/d), you are the central interface between customer, workshop, technology and administration. You ensure that service orders are handled professionally, efficiently and customer-oriented from the first customer request to the successful completion. With your technical understanding, your organizational talent and your service orientation, you are instrumental in increasing customer satisfaction and ensuring optimal service processes. About us Chart Industries is a leading global manufacturer of advanced equipment for diverse applications in the clean energy and industrial gases markets. In 2023, Chart Industries acquired the Howden Group and the entire group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world. Learn more about us at https://www.chartindustries.com VCT is a specialized full service company for the repair, maintenance and overhaul of commercial vehicles in the field of cryogenic gas transport with special expertise in hydraulic and electrical discharge and drive systems. Our highly motivated team of around 30 employees includes certified welding specialists, body builders, electricians and cryogenic engineers. With an excellent reputation in the industry and a range of competencies that perfectly complements the own products of Chart as well as that of the GOFA and Flow subsidiaries, VCT 2017 was taken over by Chart and is an established and highly respected column of the cryogenic aftersales portfolio of Chart.

Technical consulting & service coordination You are the first contact person for our customers by phone, email and personally on site. You record service requests structured and analyze fault images, damage and customer requirements. You carry out a technical assessment of service cases. You clarify performance, priorities and framework conditions with our customers. You work closely with customer service, workshop and administration. Work preparation & job management You create workshop orders with complete performance descriptions and relevant information. You prepare all documents for workshop and technical fields. You coordinate dates, capacities and priorities together with the workshop management. You ensure complete and technically comprehensible order preparation. Calculation & delivery creation You create cost proposals and pre-calculations. You tune additional work and additional services with customers. You document releases and changes transparent and comprehensible. Order control & customer communication You coordinate the ongoing coordination between customers, workshop and internal departments. You inform customers proactively about technical changes or delays. You coordinate technical queries and the availability of required spare parts. Quality & Process Improvement You support the audit of the invoice and completeness of all documents. You'll take part in complaints, warranty and cunning cases.

A completed technical or commercial training, ideally in the motor vehicle or commercial vehicle environment. Continuing training to the service consultant, master or technician of advantage. Multiannual experience in after sales, customer service, workshop environment or service consulting. A strong technical understanding and a structured way of working. Experience in technical customer care, order intake or work preparation. Safe handling of ERP systems and MS Office. High customer and service orientation as well as communication strength. Self-responsible work, organizational talent and team spirit.

Responsive interface function with a lot of design space Structured incorporation and short decision paths Safe workplace in a growing technical company Collaborative operating climate 38.5 hours a week Attractive remuneration Pay extra (monthly 50 EUR voucher can be used flexibly) Chart is active in equal opportunities The intention of the company regarding the recruitment, selection and promotion is to select the most appropriate person for each job. This is independent of the origin, religious beliefs, gender, sexual orientation, marital status, age or disability of this person. We also support the federal initiative “Job – jobs without barriers”. .