Process Expert Bereich Travel and Health, anteilig Homeoffice (w/m/d)

We at Europ Assistance live our guiding principle “YOU LIVE, WE CARE”. Because we are always there for our customers and provide help in the areas of travel, mobility, health and living – in everyday life and in emergency. In our offices in Rostock and Munich you will find a living working environment with versatile tasks and flat hierarchies. Be there for our customers, take responsibility in different areas and introduce your expertise! Design the future of services and services with us. Europ Assistance is a wholly owned subsidiary of the GENERALI Group.

As part of the Travel & Health division in Munich, you are the first contact person to develop processes and products in the assistance world, with the aim of optimizing the quality and efficiency in this area. You also act as an interface to other departments, such as sales, IT, business excellence or accounting. Your tasks are: You are responsible for and coordinating processes and topics within the field of travel insurance and healthcare You are responsible for the operational support of our large customers, in this context, you process alerts and accompany the associated product launches In cooperation with our sales you work on a continuous optimization of our processes and products in insurance and/or Assistance You independently write professional work instructions, coordinate and review the implementation and are contact person for questions You deliver operational projects within your department in cooperation with other internal and external bodies, in particular to ensure and increase the quality of the service center.

Completed vocational training or studies in the economic field Experience in project management or Product Management or Product Ownership are ideally given to you You are a communication talent and communicate safely, professionally and directly with internal and external stakeholders In addition to fluent German skills, you bring very good English knowledge in word and writing You draw your attention through a careful, independent, analytical and structured way of working

30 days holiday and a structured onboarding program Good work-life balance through flexi­ble work-time models and proportional home office option Attractive pension schemes, asset-effective benefits and discounted insurance products from Generali and Europ Assistance Individual offers for health promotion: Through „EGYM“ you can visit more than 6,500 partners in the sports and wellness network and participate in more than 2,000 online courses (movement, nutrition and meditation) Company's own learning platform for individual training Canteen, free parking, access to the Generali daycare and attractive JobRad offer Duz culture, flat hierarchies and internal development possibilities We reward successful job placements with a premium of 1,000 euros via our “employeees” program For this full-time job, the salary range is between EUR 60,000 and EUR 70,000 per year, depending on the professional experience and qualification. We offer you a combination of office work and home office at the Munich site. Applications for people with disabilities are preferably taken into account with the same qualification. JOBV1_EN